Fractional IT Support Technician

Job Title: Fractional IT Support Technician

Salary £20,000 - £24,000 based on 2 days per week (FTE £50,000-£60,000)

Location: Kings Cross, London

About Elwood

As an FCA-regulated firm, Elwood Technologies provides institutional investors with a seamless, end-to-end digital asset trading, execution, and risk management infrastructure connected to global markets via a single API.

Job Description

We are seeking a proactive, detail-oriented Fractional IT Support Technician to manage our day-to-day IT operations, device lifecycle, and SaaS user administration. In this role, you will be the go-to technical resource for our team, ensuring our digital workspace is secure, compliant, and friction-free.

This is a fractional, part-time position requiring a commitment of 2 days per week at our Kings Cross office (possibility to extend to 3 days as required). Perfect for an experienced IT professional who thrives on building efficient processes, troubleshooting access issues, and maintaining high security standards across a modern, cloud-first infrastructure

Key Responsibilities

User Lifecycle & Onboarding

- New Joiners: Coordinate the end-to-end IT setup for new employees, including configuring hardware, provisioning core system accounts, and delivering a clear, welcoming IT induction.

- Leavers: Oversee the secure offboarding process by coordinating the collection of company-owned physical devices, executing secure remote device wipes, and ensuring local asset return.

Device & Endpoint Management (MDM)

- Software & Policy Deployments: Leverage Mobile Device Management (MDM) tools to push critical software updates, system certificates, and global security policies to all endpoints.

- Security Compliance: Ensure all active devices are securely configured with mandatory software installed (including endpoint security tools like Netskope).

- Inventory Control: Maintain an up-to-date hardware asset register, tracking the status, location, and assignment of all company laptops and peripherals.

Google Workspace Administration

- Manage user permissions, Google Shared Drives, and Google Groups.

- Implement and audit data retention policies in line with corporate compliance.

- Set up secure email forwarding, aliases, and shared inbox structures upon request.

Access Control & Licensing Troubleshooting

- Manage the assignment of software licenses and system access.

Qualifications / Knowledge

- 2-3 years of proven IT Support Experience

- Strong background in providing technical support both remotely and managing physical hardware assets.

- Advanced hands-on experience administering Google Workspace (G Suite), Okta, Jira, slack and managing other business application licenses.

- Basic scripting experience in Shell or Python to automate repetitive tasks such as user onboarding/offboarding, device configuration, bulk admin changes and similar.

- Practical experience using Mobile Device Management tools to manage, secure, and update fleet laptops (macOS and Windows).

- Experience managing office devices and peripherals, including printers, meeting room AV/conferencing equipment, monitors, docking stations and other shared hardware.

- Hands-on experience with office network fundamentals: cable patching, basic switch and Wi-Fi access point troubleshooting.

- Good knowledge of internet security, data privacy principles, and access control frameworks (knowledge of tools like Netskope is highly advantageous).

- Excellent troubleshooting capability; able to analyze technical workflows, diagnose API/automation integration failures, and implement quick, reliable fixes.

- Comfortable coordinating hardware logistics, shipping/couriers, and maintaining immaculate records.

- Excellent communication skills and interpersonal skills

- Highly organised, self-motivated and ability to work with a structured approval process

- Certifications (Desirable): CompTIA A+, Google Workspace Administrator certifications, Microsoft are a strong plus.

What we offer:

- 💵 Competitive salary and compensation packages

- 🍎 Fully paid medical and discounted dental schemes for employees and their family

- ✈️ Generous time off + bank holidays

- 💪 Onsite gym and wellness centre

- 🍔 Weekly Uber eats allowance and snacks provided in the office

- 🚲 Cycle to Work and Cycle Saver schemes

- 🍼 Enhanced parental leave for all employees who have been with the company for one (1) year

- 🐕‍ Employee Assistance Programme

- 📚 Paid study leave and personal leave

Why Elwood?

- Join a series A FinTech company and help shape the future of finance

- A startup with deep financial backing and a strong market presence

- Our platform is enabling institutional access to the most exciting growth opportunity in Finance

- Work with a modern technology stack and help solve high impact problems

- Strong client focused team with a diverse background

- We’re a Global company and have modern, centrally based offices in London, New York and Singapore.