Business Analyst

About Scrumconnect

Scrumconnect Consulting is a UK digital and technology consultancy delivering impactful digital transformation programmes and user-centred services. Our multidisciplinary teams bring together business analysis, product, design, delivery and engineering expertise to solve complex challenges and improve services for users.

Role Overview

We are looking for an experienced Business Analyst to bridge the gap between business stakeholders and delivery teams, ensuring business needs are translated into clear, actionable requirements and effective digital solutions.

You will work closely with Product Managers, Developers, Architects, Designers, Testers and other stakeholders throughout the project lifecycle. You will play a key role in understanding user needs, analysing business processes, defining requirements and supporting the delivery of high-quality outcomes within an Agile environment.

The ideal candidate will be analytical, collaborative and an excellent communicator, with strong requirements-gathering and stakeholder-management skills.

Key Responsibilities

Requirements Gathering and Analysis

- Engage with stakeholders to understand business needs, challenges, objectives and user requirements.
- Elicit, analyse, document and validate business and functional requirements.
- Facilitate workshops, interviews and requirements-gathering sessions.
- Translate complex business problems into clear, actionable requirements.
- Identify gaps, dependencies, risks and opportunities for improvement.

Process Mapping and Documentation

- Analyse existing business processes and recommend improvements to efficiency and service delivery.
- Create and maintain documentation, including: Business Requirements Documents (BRDs)
- Functional specifications
- User stories and acceptance criteria
- Process maps and workflows
- Data flow diagrams
- Gap analysis reports

- Ensure requirements and supporting documentation remain accurate, clear and up to date.

Agile Delivery and Collaboration

- Work closely with Product Owners and delivery teams to refine and prioritise requirements.
- Support backlog management, sprint planning and Agile delivery activities.
- Collaborate with Developers, Architects, Designers and Testers to ensure solutions meet business and user needs.
- Participate in Agile ceremonies and contribute to continuous improvement.

Testing and Business Readiness

- Support testing activities by defining acceptance criteria and clarifying requirements.
- Assist with User Acceptance Testing (UAT), including test scenario preparation, issue investigation and validation of outcomes.
- Support change management, stakeholder communication and business readiness activities where required.
- Monitor requirements throughout delivery to ensure alignment with agreed objectives.

Stakeholder Management

- Build effective working relationships with business and technical stakeholders.
- Manage stakeholder expectations and communicate requirements, decisions and progress clearly.
- Facilitate shared understanding across multidisciplinary teams.
- Help resolve conflicting requirements and support informed decision-making.

Essential Skills and Experience

- Proven experience working as a Business Analyst within Agile delivery teams.
- Strong requirements elicitation, analysis, validation and documentation skills.
- Experience facilitating workshops and engaging with diverse stakeholder groups.
- Ability to translate complex business needs into clear, actionable requirements.
- Experience creating process maps, workflows, business models and gap analysis documentation.
- Strong understanding of Agile methodologies and delivery frameworks.
- Experience writing user stories and well-defined acceptance criteria.
- Experience working closely with Product Owners, Developers, Testers, Designers and other delivery professionals.
- Strong analytical, problem-solving and critical-thinking skills.
- Excellent written and verbal communication skills.
- Effective stakeholder management and collaboration skills.
- Ability to manage competing priorities and maintain high-quality documentation.

Desirable Skills and Experience

- Experience working in the UK public sector or other regulated environments.
- Familiarity with Government Digital Service (GDS) principles and standards.
- Experience using tools such as Jira, Confluence, Azure DevOps, Miro or Visio.
- Knowledge of data analysis, reporting and business intelligence tools.
- Experience supporting digital transformation, service improvement or business change initiatives.
- Relevant Business Analysis certifications, such as BCS, CBAP or Agile Business Analysis qualifications.

What We Offer

- Competitive salary and benefits package.
- The opportunity to contribute to impactful digital transformation programmes.
- A flexible, collaborative and supportive working environment.
- Ongoing learning and professional development opportunities.
- Access to a community of experienced delivery, design and technology professionals.
- Opportunities for career progression within a growing consultancy.

Diversity and Inclusion

At Scrumconnect Consulting, we believe diversity drives innovation and better outcomes. We are committed to creating an inclusive workplace where everyone feels valued, respected and supported.

We welcome applications from candidates of all backgrounds, experiences and perspectives. We believe diverse teams help us understand users better and build more effective services for our clients and communities.