Pre Sales Advisors

About Us

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:

- Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
- Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
- Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
- Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission : To create conditions within which people can thrive!

- As a Pre Sales Advisor, you will be responsible for proactively engaging with new customers to understand their needs, provide personalized solutions, and ensure a seamless service experience. Your primary goal is to retain customers, prevent cancellations, and identify opportunities to enhance their service through upselling or cross-selling — all while delivering exceptional support and building strong, long-term relationships.

Duties and Responsibilities

Engage new customers to confirm and move pending orders forward.
- Save at-risk orders by resolving concerns and offering suitable solutions.
- Coordinate reschedules and provide timely updates on installation or service status.
- Modify new orders for upgrades, downgrades, or feature changes.
- Ensure a smooth onboarding experience through clear communication and accurate documentation.

Qualifications

Soft Skills

- Excellent English communication skills.
- Advanced problem-solving skills and effectively communicate with customers and work groups.
- Preferably can communicate with customers at various technical levels using common terms.
- Ability to handle difficult technical situations effectively and ability to set expectations and deliver information in a positive manner.

- Ability to multi-task and have organizational skills.
- Ability to work under pressure in a positive culture.
- Willingness to work in a Technical/Retention account environment.
- Must display excellent customer service and retention ability.
- Strong attention to detail and the ability to follow directions.
- Effective listening and analytical skills, as well as the ability to summarize information and offer solutions.
- Strong outgoing personality and great work ethic.
- Flexible work hours and availability for day, evening, night, weekend, and holiday.
- Must be willing to go through pre-employment background and medical assessments.

Technical Skills

- Knowledge of computer technology and computer operating systems (LAN/WAN networking components, i.e.: PC’s, Routers, Multiplexers, Bridges and Switches. Etc).

- Good understanding of PC components and functionality.
- PC and gadget experience - Personal computer (PC) or Apple Mac computer, Smartphones, Digital Music Players, Tablets.
- Hardware and Software troubleshooting skills.
- Familiar with software installation.

Experience, Education, Age

- Experience in sales with retention and customer service is a requirement; must be able to execute basic sales skills in a high-performance environment.
- Minimum of 1 year of experience in the Call Center environment.
- Technical Support experience in a Telco program is a plus.
- Familiarity with business-to-business interactions is an advantage.
- Completed Senior High School or its equivalent (2nd year college).
- A computer and IT-related course is a plus. (not required but preferred).
- Legal age of employment: at least 18 years old.