Assistant Manager - Human Resources

Job Description: Assistant Manager – Human Resources Business Partner (HRBP)

Role Summary

We are looking for a dynamic and people-centric Assistant Manager – HR Business Partner (HRBP) to support business leaders in driving a high-performance, engaged, and inclusive workforce. This role will act as a strategic partner to business units, aligning HR practices with organizational objectives while championing Firstsource’s EVP: empowering people, enabling growth, fostering innovation, and delivering meaningful impact.

Key Responsibilities

1. Business Partnership

- Partner with business leaders to understand talent priorities and deliver HR solutions aligned with business strategy

- Provide data-driven insights on workforce trends, productivity, attrition, and engagement

- Support organizational design and workforce planning

2. Employee Experience & Engagement (EVP Focus)

- Drive initiatives that enhance employee experience across the lifecycle (hire-to-retire)

- Champion a people-first culture by promoting inclusivity, well-being, and recognition programs

- Actively listen to employee feedback and implement engagement strategies aligned with EVP

3. Performance & Development

- Drive performance management processes, ensuring goal alignment and fair evaluation

- Support leadership development, capability building, and succession planning

- Promote a continuous learning culture aligned with career growth aspirations

4. Talent Development

- Collaborate with LMD to design learning to align with business needs

- Identify skill gaps and support capability-building initiatives

5. Employee Relations & Governance

- Manage employee relations issues with fairness, empathy, and compliance

- Ensure adherence to company policies, labor laws, and ethical standards

- Support investigations, conflict resolution, and disciplinary processes

6. Change Management & Transformation

- Act as a change champion during organizational transformations

- Support communication and adoption of new initiatives, tools, and practices

- Enable a culture of innovation and agility

7. HR Analytics & Reporting

- Track key HR metrics (attrition, retention, engagement scores, diversity metrics)

- Provide insights and recommendations to improve workforce outcomes

Key Success Metrics

- Employee engagement scores

- Attrition and retention rates

- Quality of hire and onboarding experience

- Performance management effectiveness

- Business stakeholder satisfaction

Skills & Competencies

Core HR Competencies

- Strong business acumen and HR analytics capability

- Employee relations and conflict resolution skills

- Knowledge of labor laws and compliance

Behavioral Competencies (Aligned to EVP)

- People-first mindset with high empathy

- Strong collaboration and stakeholder management

- Agility and adaptability in a fast-paced environment

- Innovation mindset with continuous improvement focus

- High integrity and confidentiality

Qualifications & Experience

- MBA/PGDM in Human Resources or equivalent

- 5–8 years of experience in HRBP or generalist roles (preferably in BPM/ITES/Services industry)

- Experience managing frontline/operations-driven workforce is an advantage

- Comfortable to work in Shifts – Night Shifts preferred (US window)