Customer Service Executive

Role

In this role based in Fiorano, Italy, you will be in charge of customer relationship management, from ordering to invoicing. This is a fixed-term role until December 2027.

Responsibilities

- Front office procedure
- Welcome the truck drivers and provide them with the Site Security Rules
- Contact with forwarders (including import/export documentation)
- Purchase orders creation
- Enter orders in SAP
- Track orders to billing
- Respond to customer requests (delivery time, invoicing, disputes, etc.)
- Support the team in case of workload
- Support for month end closure procedure

Requirements

- Previous experience in a similar role (order management, customer service, etc.)
- Logistics for customer service experience including with billing-shipping
- Knowledge of SAP, Salesforce, and Microsoft programs
- Experience in maintaining good communication and relationships with with customers and other teams (sales, factories, amongst others)
- Fluent in English and Italian
- Rigor, autonomy
- Dynamism and problem solving
- Team spirit and mutual assistance

As a global organisation operating across multiple countries, compensation for this role may vary depending on location, local market benchmarks, and experience.
In line with our commitment to pay transparency, a salary range relevant to your location will be shared with you during the early stages of the recruitment process, before any interview is scheduled.

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