About this role
Soho House & Co. – Barcelona
The place…
Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant.
As a receptionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time.
You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion.
Main Duties
- Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.
- Answer high volume of calls for hotel, restaurant, general enquiries, messages for members, reservations.
- Well- versed on standard operating procedures, menus, amenities and pricing.
- Learn about all the different sites and how much Soho House has to offer.
- Maintain a clean, sanitary and safe environment: reception area, desk, cloakroom.
- Manage guest lists, bookings on the floor level, club, roof, pool.
- Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away.
- Assist guests by checking/ retrieving their coats and/ or items they left.
- Build a positive relationships with members and guest.
- Communicate and red flag any feedback to the management team.
- Influence a fun and positive atmosphere by being approachable and professional.
- Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge.
Requirements
- A successful Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- Strong attention to details
- Excellent customer service
- Fluent in English and Spanish
- Organised and reliable Ability to handle feedback to achieve member satisfaction
- Ability to multitask and work in a fast-paced environment
- Ability to understand and follow written and verbal instructions
- Excellent interpersonal, communication and problem solving skills.
What we are offering?
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Team Room Rates; Any Bedroom, Any House, $100 a night
- Birthday Day Off
- Discount on Cowshed products and Soho Home (up to 50%)
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more