Team Leader @Siemens Mobility Turkey

Location(s)

- Ankara - Ankara - Türkiye

Siemens Mobility (SMO) is the world’s leading provider of mobility solutions that enable the efficient, safe, and environmentally friendly transport of people and goods—helping to improve the quality of everyday life for millions worldwide.

Motivated by innovation, we develop intelligent solutions for the growing digitalization of the transport sector. Our offerings include rail vehicles, road traffic management systems, rail electrification, and services.

In Turkey, Siemens Mobility is shaping the future of mobility. Our Turkish High-Speed Rail Network with its cutting-edge signaling automation, connecting Ankara Istanbul corridor. A 561-kilometer network connects major urban centers such as Ankara, Polatlı, Eskişehir, Bozüyük, Bilecik, İzmit, Gebze, and Istanbul, enhancing passenger mobility and regional connectivity.

Today, we are recruiting for a Team Leader to join our team in Turkey. This is an excellent career opportunity for professionals looking to join a truly international team in one of the biggest projects of Siemens Mobility.

What are my Responsibilities?

- Coordinate all Service operations and delivery activities, ensuring seamless execution according to organizational guidelines and project specifications.
- Control the execution of service delivery activities and maintain oversight of all operational processes to ensure quality and timeliness.
- Implement internal rules, regulations, and procedures across the service operations team, ensuring consistent compliance and standardization.
- Ensure strict adherence to public and regional standards, regulations, and contractual obligations in all service delivery activities.
- Act as the first level escalation instance for operational issues, technical challenges, and customer concerns, providing timely resolutions and support.
- Provide a suitable work environment and implement people management processes that foster professional development, safety, and team engagement.
- Lead and coordinate a group of dedicated qualified technicians and service professionals locally to achieve operational targets and service delivery milestones.
- Supervise daily service operations, monitor performance metrics, and ensure all activities meet quality standards and customer expectations.
- Prepare progress reports and performance statistics, evaluating service delivery activities against the baseline schedule and providing structured updates.
- Represent the Service Operations discipline in coordination meetings with project stakeholders, customers, and internal teams to resolve operational and logistical issues.
- Coordinate with planning, quality, and RAMS teams to ensure service readiness and alignment with other railway subsystems and operational requirements.
- Identify and escalate critical service issues, supporting root-cause analysis and ensuring corrective actions are implemented effectively.

What do I need to Qualify for this position?

- Diploma or equivalent qualification in Engineering, Technical Management, or related discipline.
- Strong knowledge of service operations, maintenance processes, and multi-disciplinary coordination in railway or transportation environments.
- Minimum 8 years of proven experience in service operations, maintenance management, or technical service delivery on large-scale infrastructure projects.
- Demonstrated experience leading and managing technicians and service professionals in dynamic operational environments.
- Strong leadership capabilities with the ability to motivate teams, manage performance, and foster a culture of safety and excellence.
- Ability to analyze operational data, service metrics, and performance indicators to support decision-making and continuous improvement.
- Solid understanding of HSE compliance, quality assurance, and regulatory requirements in service operations.

- Proactive, safety-focused, and capable of working independently in complex operational environments.
- Fluent in written and spoken English.
- Advanced proficiency in MS Office applications, particularly Excel for reporting and analysis.
- Experience with Middle East or international railway service operations.
- Knowledge of railway service systems, maintenance management, and customer service excellence.
- Project management or service leadership certifications.
- Experience with Siemens systems or equipment.
- Fluency in English (native or fluent level preferred).
- Background in customer service management or stakeholder relations.

What Else do I need to know?

As a world leader in developing and producing the most advanced technologies, we improve lives and further human achievements worldwide, while also protecting the climate—all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.

At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds

Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of society. Therefore, we value candidates that reflect the diversity that we enjoy in our company. Please find more information at www.siemens.com