About this role
What makes Williams Hotel Group a great place to work? It’s our people. We understand that our employees are our greatest asset. We are committed to developing and empowering our people, providing a stable, safe, and enjoyable work environment for everyone to achieve their greatest potential. And our culture proves it.
Here's what we have to offer you:
- Competitive Pay
- Incentive Program
- Fun place to work
- Clear path for growth and career advancement
- Hotel Discounts
- Paid Vacation
- Health, Vision, and Dental Insurance Benefits
- 401k with company match
Job Summary
This position is responsible for leading the housekeeping staff to continuous quality improvement; inspect rooms for assurance of the service and quality standards to ensure guest satisfaction.
Education & Experience
MINIMUM EDUCATION:
- High School Diploma or GED required.
MINIMUM EXPERIENCE:
- Supervisor experience preferred.
Physical Requirements
- Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
- Ability to perform repetitive tasks with accuracy
- Ability to lift, carry, pull and push up to 30 lbs and up to 50 pounds throughout a shift
- Ability to work in varying temperatures.
- Ability to read, write and communicate effectively in English, both written and verbal
- May be exposed to mechanical, electrical, chemical and fume hazards
General Requirements
- Ability to read, write and communicate effectively in English, both written and verbal
- Must have good organizational and communication skills.
- Possess attention to detail.
Fundamental Requirements
- Supervise the operations of housekeeping and laundry areas to ensure the achievement of productivity and quality service standards.
- Inspect guest rooms to ensure the cleanliness standards and proper amenity and literature placement have been met.
- Assure and input housekeeping information in Property Management System.
- Prepare training for Room and Laundry Attendants in all housekeeping procedures and standards.
- Ensure that Room Attendants have sufficient amount of necessary supplies through supply and linen inventories.
- Prepare weekly schedule for housekeeping and laundry personnel following company labor guidelines (MPR standards).
- Clean and service guest rooms as needed.
- Report room repairs or unsafe conditions to Manager and Maintenance.
- Work and track projects daily to upgrade the quality of guest rooms.
- Respond to housekeeping request from guest or management in a timely, efficient and friendly manner.
- Report and track lost and found articles.
- Follow company polices and procedures (i.e., OSHA, BBP regulations and other state and local regulations).
- Apply all safety and security polices consistently.
- Participate in hiring and evaluation process.
- Perform other duties as assigned by supervisor or management.
- Obtain any locally required certifications.