Sales Associate - Egypt

Gulf Marketing Group is one of the Middle East’s leading, family owned companies. Operating across the GCC, Gulf Marketing Group is a dynamic group boasting a diverse portfolio of retail outlets, brands and consumer and B2B services across key sectors such as healthcare and pharmaceuticals, sports and fitness, real estate, education and technology.

ROLE SUMMARY:

The role holder will be responsible for products and services to customers with the aim of maximizing sales opportunities and providing exceptional service.

ROLES RESPONSIBILITIES:

- Describes product features and benefits; demonstrates the use and handling of the product
- Educates clients on brands quality standards and specifications
- Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchase
- Provides information to customers on warranties, features, specifications, maintenance and care of products.
- Ensures customers’ needs are met, complaints are resolved (or escalated) and customer service provided is of exceptional standard
- Maintains awareness of new product launches, promotional events and sales
- Achieves sales targets by using sales techniques, up-selling and cross selling
- Ensures promotions and pricing are accurate and in line with company standards and policies
- Computes sale prices and discounts as applicable; Maintains sales records
- Receives and processes cash, changes and credit payments and generates invoices and receipts
- Operates as a cashier and be consistently accurate in money handling (in case applicable)
- Follows the store’s after sales processes and ensures full adherence to repair/return policies and procedures
- Adheres to loss prevention, inventory controls and standard operating procedures of the company
- Provides assistance in store merchandising in product placement and arrangement
- Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times
- Where required, supports accurate stock and inventory management by receiving, verifying, and recording goods; maintaining proper storage and stock levels; and ensuring compliance with health and safety standards.
- Where required, responsible for handling all cash, credit card, and gift voucher transactions, as well as ensuring accurate daily accounting and reconciliation of these transactions for the store.
- Where required, Delivers effective visual merchandising by maintaining attractive store layouts and window displays that reflect the brand identity and support overall sales performance.