HTL - Mobile Service Technician

The Mobile Technician builds upon preventive maintenance experience and is responsible for performing basic mechanical repairs and services on heavy-duty commercial vehicles. This role focuses on developing mechanical skills, improving efficiency, and beginning diagnostic understanding.

Mid-level position – Generally has more than two years of experience and/or demonstrated job relevant knowledge/skills. A level two technician has moderate knowledge of the field’s standard and technical concepts, practices, and procedures. Level two technician performs a variety of standard, complex, and technical tasks; is indirectly supervised and self-starting; often a team member on a large project.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Key Responsibilities

- Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
- Operates independently in a mobile service environment, managing time and workload across multiple job sites while responding to changing priorities and service needs
- Troubleshoots and diagnoses moderately complex engine malfunctions and failures with direction and minimum supervision
- Performs thorough engine and related equipment repairs on trucks and trailers with direction and minimum supervision
- Disassembles, inspects, determines parts required, and reassembles to factory specifications
- Provides quality control/assurance inspections of completed tasks to include road testing
- Uses computers and related software to assist in diagnosing and reprograming engines
- Completes documentation for service reports, timecards, parts requisition and returns
- Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins
- Operates equipment and vehicles with possession of all necessary licenses and certificates
- Adheres to contamination control and HAZMAT rules and regulations
- Maintains all company equipment, tools, and vehicle in a good, clean, and working order
- Communicates job progress to supervisor and customer as needed
- Works overtime as required by workload and customers’ needs
- Projects professionalism with both internal and external customers, including personal appearance
- Acts as a mentor and coach to lower level Technicians
- Ensures a positive average variance consistently
- Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
- Requires regular and punctual employee attendance
- Performs other duties as assigned

Skills, Knowledge & Expertise

- Demonstrates the ability to improve time in the disassembly, inspection, determining parts required and reassembly of repairs
- Solid knowledge of equipment and tools, including their designs, uses, repair, and maintenance
- Sound knowledge and proficiency with current computer software, related hardware, and electronic systems diagnostic tooling
- Operation and control skills of vehicle fleet
- Problem-solving and troubleshooting skills
- Verbal communication skills
- Excellent time management and organizational skills
- Ability to follow logical troubleshooting procedures
- Ability to work independently and as part of a team
- Ability to operate a conventional forklift
- Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead crane
- Ability to operate a vehicle on public roads
- Ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
- Ability to read, write, and understand information
- Ability to listen to and understand information and ideas presented through spoken words and sentences
- Ability to complete applicable HDSI VBL Classes, model HOLT's VBL Culture, and successfully apply the tools (Learn, Model, Teach)

Education and Experience:

Required
- High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program
- At least two years of experience
- Ability to learn and model HOLT’s VBL Culture
- On-going Safety Training

Preferred

- CDL – Class A or B
- ASE – Medium/Heavy Truck Certification
- AC Certification
- Brake System Certification

Supervisory Responsibilities:

- None

Travel:

- Up to 100% travel or overnight stays
- Valid driver’s license and acceptable driving record
Additional Requirements:

- Must own and maintain the necessary tools to efficiently perform the job

Physical Requirements:

- Significant amount of time spent standing
- Constant movement and use of hands, this position requires good manual dexterity
- Communication with customers and constant communication with co-workers
- Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
- Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
- Be able to maneuver safely and work underneath equipment
- Lifts and moves materials and equipment up to 50 lbs.
- Occasional kneeling, crouching, stooping, crawling, reaching, and balancing
- Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
Work Environment:

- Works primarily in a mobile, field-based environment servicing equipment at customer locations, requiring travel between job sites and varying work conditions
- May work indoors around moving mechanical parts
- May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
- Frequently works in an enclosed vehicle or equipment
- Requires wearing common protective or safety equipment
- Exposure to high noise levels
- Works in extremely bright or inadequate lighting
- Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
- Exposure to minor burns, cuts, bites, or stings

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.