Terminal Generalist

We're currently hiring for a Terminal Generalist on behalf of a client in Jacksonville, FL! Job Description The Terminal Generalist plays a key role in ensuring the smooth flow of cargo through the terminal by providing front-line customer service, coordinating with government agencies, managing documentation, and maintaining accurate data in terminal systems. This position handles a variety of operational and administrative tasks, including hazardous cargo updates, refrigerated container issues, gate and resolution center support, and vendor coordination, while delivering professional and responsive service to customers and partners. Responsibilities

- Receive, greet, and direct customers and visitors in a professional and courteous manner.
- Facilitate the proper delivery of cargo, ensuring compliance with regulatory requirements and customer service releases.
- Update hazardous cargo information in the Terminal Operating System (TOS) and release hazardous containers to vessels in full compliance with applicable Hazmat regulations and procedures.
- Handle refrigerated container temperature discrepancies by coordinating with appropriate parties and documenting actions in the system.
- Communicate with governmental agencies for inspections, holds, and releases, and schedule terminal working hours with Customs and Border Protection when necessary.
- Process inbound cargo moving in and out of the terminal and validate related forms with Customs to ensure regulatory compliance.
- Collect and process credit card payments from customers at the terminal accurately and securely.
- Troubleshoot gate and Resolution Center issues, including paperwork discrepancies, to ensure cargo flows through the terminal in a timely and efficient manner.
- Assist in maintaining an accurate and up-to-date UIIA trucker database within the Terminal Operating System.
- Assist in handling customer claims related to autos, including documentation and follow-up as needed.
- Coordinate and assign equipment for yard transfers and update the system to reflect movements and status changes.
- Understand, produce, and respond to various terminal reports and requests, including Dangerous Cargo Manifest reports, container and cargo status reports, cargo discrepancy and final reports, Port Authority wharfage reports, planned versus actual activity reports, terminal priority reports, and trucker turn time reports.
- Manage terminal services vendors, including coordinating services and coding vendor invoices for processing.
- Support management in the effective operation of the cargo terminal by assisting with projects and initiatives as needed.
- Maintain accurate data entry and documentation across systems and reports to support logistics, customer service, and compliance.
- Provide responsive customer support via email and other communication channels, including booking, reporting, and general inquiries.

Essential Skills

- At least 1 year of logistics experience.
- At least 1 year of data entry experience with strong accuracy and attention to detail.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Solid typing skills and general computer and internet proficiency.
- Experience with administrative support tasks such as filing, scanning, and document management.
- Ability to manage email correspondence professionally and efficiently.
- Customer service and customer support experience in a logistics or related environment.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to problem-solve effectively and handle discrepancies in documentation and processes.
- Comfort working with reporting and basic data analysis using Excel and other office tools.
- Capability to handle dispatch, booking, and logistics-related coordination tasks.
- High attention to detail in data entry, documentation, and system updates.
- Eagerness to learn and take on greater responsibilities in a dynamic terminal environment.

APPLY NOW!!!
Job Type & Location
This is a Contract position based out of Jacksonville, FL.
Pay and Benefits
The pay range for this position is $21.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract position based out of Jacksonville, FL.
Application Deadline
This position is anticipated to close on Oct 27, 2026.
Workplace Type
This is a fully onsite position in Jacksonville,FL.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.