About this role
Job Summary
Perform all collection activities for customer accounts assigned by territories and/or channel types in accordance with the company's credit policy and practices in a manner that will result in maximum sales, sound receivables, and their prompt conversion to cash. Achieve and maintain bottler targets for DSO, Currency, SPD, and bad debt. Perform all collection activities for customer accounts assigned by territories and/or channel types in accordance with the company's credit policy and practices in a manner that will result in maximum sales, sound receivables, and their prompt conversion to cash. Achieve and maintain bottler targets for DSO, Currency, SPD, and bad debt.
Duties and Responsibilities
- Responsible for applying the Company's credit and collection policies, practices, and procedures to the requirements of assigned accounts.
- Analyze risk exposure based on customer payment patterns and financial analysis.
- Review accounts to identify past-due customers and take action to resolve any delinquencies.
- Plan and maintain a program for the systematic follow-up and collection of amounts due.
- Communicate with customers to ensure payments are received within terms. Work with sales management to resolve past-due delinquency on accounts as required.
- Contact appropriate customers via email or phone, when necessary, to correct, prevent, or minimize delinquency.
- Monitor credit limit compliance; take appropriate action when limits are exceeded; recommend credit limit changes.
- Build strong relationships within the customer hierarchy to help resolve complex issues.
- Communicate with Key Accounts, Sales Center Managers, and their associate management personnel, accounts which may require being restricted to COD/Product Hold.
- Takes appropriate action on collection irregularities, adjustments, and customer complaints as deemed necessary
Duties and Responsibilities
- Obtain Chart of Authority (COA) approval to convert charge accounts to cash status (COD/PH), establish payment plans, approve settlements, and write off uncollectible accounts.
- Prepare presentations for customers to resolve collection issues.
- Request reinstatement of credit privilege, when necessary.
- Prepare write-offs, adjustments, and bad debt as needed.
- Meet and/or exceed monthly collection and quality targets.
- Provide management with status logs and reports as needed.
- Follow up and collect on rebills of invalid deductions.
- Reconcile national/local account balances as assigned.
- Maintain customer information sheets.
Key Skills and Abilities
- The consumer products industry and bottling industry are a plus.
- Commercial collections experience preferred.
- Strong written & verbal communication skills.
- Ability to analyze complex problems and identify solutions
- Strong negotiation skills.
- Strong organizational skills and ability to work in a fast-paced environment.
- Proficient in Software applications such as MS Excel, Word, and PowerPoint. Knowledge of pivots and v-lookups.
- Experience in SAP, open item accounts receivable system.
- A credit check is required for this position in Finance.
Education Requirements
- Preferred: 4 Year Bachelor’s degree in Business, Accounting, or Finance, or equivalent related experience.
- Minimum: High School or GED
Years of Experience
3 to 5 years of experience in credit and collections.
Required Travel
- Willingness and ability to travel if needed, but no travel is anticipated for this position
Hybrid Work Environment
CCBSS operates a hybrid working environment. This is a teleworking role that requires regular work at a CCBSS office location (or a minimum number of days per month or week), at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and may change based on business needs.
Total Rewards, Totally Rewarding
We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team — after all, it’s their exceptional work that helps CCBSS support the Coca-Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package.
- Work-Life Integration - Vacation, floating holidays, parental leave, flexible work environment
- Competitive Base Salary - A base salary or hourly wage rate in line with market rates for the job duties and skills required
- Rewards & Recognition - Acknowledging our employees’ contributions
- Retirement Plans & Guidance - Programs to assist associates in saving for retirement
- Health & Welfare Plans - Medical, life, and disability insurance plans
Company Message
Coca-Cola Bottlers’ Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.