About this role
Job Summary
The Inside Sales Representative is responsible for providing exceptional customer service by answering inbound calls, scheduling appointments, responding to customer inquiries, and handling service requests at Pauls Termite & Pest Control, Inc. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to manage multiple tasks efficiently while delivering a superior customer experience.
Key Responsibilities
Customer Service:
- Make outbound calls to potential new customers.
- Answer inbound sales calls and respond to customer inquiries about new services in a professional, courteous manner.
- Schedule appointments for pest control services, ensuring accuracy in capturing customer information and service needs.
- Handle customer complaints or concerns, escalating issues to the Office Manager when necessary.
- Provide information about the companys services, promotions, and policies to potential and existing customers.
- Follow up with customers after service to ensure satisfaction and address any concerns.
- The Inside Sales Representative will be back up to the Account Services Coordinators when available and as needed.
Data Entry & Documentation:
- Accurately enter and update customer information, service requests, and appointment details into the companys CRM system.
- Maintain organized and up-to-date customer records and follow company protocols for data entry and management.
- Process service orders and prepare necessary documentation for the pest control technicians.
Problem Solving & Issue Resolution:
- Troubleshoot customer issues or questions regarding pest control services, providing accurate information and solutions.
- Collaborate with other departments to resolve customer service issues in a timely and efficient manner.
- Manage and prioritize multiple tasks, such as handling calls while entering data and resolving issues promptly.
Team Collaboration:
- Work closely with other call center representatives and the Office Manager to ensure smooth operations and a cohesive team environment.
- Participate in training sessions and team meetings to stay updated on company services, policies, and procedures.
Qualifications
Job Requirements
Education:
- High school diploma or equivalent (required).
Experience:
- At least two years of inside sales experience required.
- Proven ability to meet or exceed sales goals.
- Excellent verbal communication, listening, and customer service skills.
- Strong phone etiquette and the ability to build rapport with customers.
- Ability to overcome objections, negotiate, and close sales.
- Comfortable working in a fast-paced, goal-oriented environment.
- Strong organizational skills and attention to detail.
- Basic computer skills and the ability to learn company software and systems.
- Dependable, punctual, and professional.
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Skills & Abilities:
- Excellent verbal communication and active listening skills.
- Ability to multitask and handle high call volumes in a fast-paced environment.
- Strong organizational skills with attention to detail.
- Proficiency with CRM software and Microsoft Office Suite (Word, Excel).