Information Systems Training Specialist

INFORMATION SYSTEMS TRAINING SPECIALIST

ON-SITE | FULL-TIME | SCA| TEMPORARY (6-12 MONTHS) | CHARLESTON, WV

DUTIES:

- Oversight and management of Contractor staff in a District Office. Serves as the on-site 
Contractor representative for personnel matters such as payroll and time and attendance record 
keeping. Consults with DCMWC district office supervisory staff on an ongoing basis to ensure 
the most effective time utilization possible by the other contract staff on-site. Acts as designated 
back-up for all critical data functions for other District Office Contractor staff.

- Represents the Contractor and DCMWC in an exemplary manner while communicating with 
providers, claimants and the general public on DCMWC ASP information medical bill issues and 
bill submission problems. For issues that come to the attention of the Information Systems 
Training Specialist (ISTS), coordinates ASP information exchange with the DOL Medical Bill 
coordinators in the National Office, or DOL staff in the District Office, as appropriate. 
Responsibilities include some research and investigation, but the role and duties are largely as 
facilitator and coordinator.

- Under the guidance and direction of the District Director, may serve as an intermediary between 
the District Office staff and the provider community in ASP information related provider 
activities, and in questions relating to diagnostic testing and billing submissions. The ISTS may 
be required to maintain an on-line directory of ASP information for active diagnostic and 
treatment providers within the District Office's service area.

- Serves as a liaison with Government’s Service Managers with reporting of problems, such as PC 
problems, printing problems, electronic mail problems, network problems and ASP problems. 
Under the guidance and direction of the Government Service Managers, provides the on-site 
assistance needed to resolve these routine PC and network hardware, software, and configuration 
problems. May be required to complete and submit various performance reports related to 
systems performance or problems.

- Assists with installation of new software packages which may be either COTS or DOL/Contractor-developed.

- Assists with training DOL staff on PC and networked applications, ASP graphical user interface, 
etc.

- Trains DCMWC staff in the use of ASP applications, screens, functionality, etc.

- Confirms District Office receipt of Contractor supplies, management information system (MIS), 
and other reports. Assures adequate quantities of supplies for on-site ASP hardware, as required 
under the contract.

- Under the guidance and direction of the District Director, in the role of supervisor of document 
processing technicians, may be responsible for directing routine and special projects relating to 
movement and tracking of claim folders between and among DCMWC components, and other 
Government agencies, like SSA and FRC.

- The District Director may assign various other related duties to the Information Systems Training 
Specialist, as necessary, to ensure efficient utilization of his/her time.

KNOWLEDGE AND EXPERIENCE REQUIRED:

- Demonstrated mastery of computers and the ASP application.

- Have specialized knowledge of composition and presentation techniques

- Be able to effectively communicate technical information through descriptive texts to the 
intended audience

- Ability to respond intelligently and articulately to various requests from client liaisons, such as 
for explanations, actions, etc.

- Ability to supervise the labor categories assigned to that task or other supervisory equivalent 
experience.

- Must be a self-starter with a clear understanding of the service role of the position and the need 
for accuracy, efficiency and effective interaction and cooperation with the District Director and 
all staff, Contractor and DCMWC alike, and DCMWC customers.

BENEFITS:

- Competitive wages and comprehensive fringe benefits

- Health and Welfare package, including medical insurance

- Dental, vision, and life insurance coverage

- Paid Time Off (PTO) and holiday pay

- Direct deposit and Wisely Pay options

- Generous 401(k) retirement plan

- LegalShield and Identity Theft protection options