Team Lead, Vehicle Administration

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

The Team Lead, Vehicle Administration is a dual-function role embedded full-time at an OEM’s national headquarters. This individual is responsible for managing the day-to-day operations of the OEM’s Department Car program from order to delivery, while simultaneously serving as the on-site MSX team lead for all MSX-employed staff within the department.

The Team Lead manages the full lifecycle of department car activity, including vehicle ordering, allocation, tracking, compliance, and disposal, as well as working with senior management on program improvements. This work requires attention to detail, process discipline, and the ability to navigate a corporate OEM environment with professionalism and reliability.

Additionally, the Team Lead serves as the primary liaison between MSX’s organizational processes and the OEM’s embedded work environment. The Team Lead provides coordination on HR and payroll processes, such as PTO, benefits, and timecard submissions, as well as conducting performance reviews and ensuring that MSX employees are meeting client expectations.

Key Responsibilities

Department Car Management (50%)

- Manage the end-to-end lifecycle of the OEM’s Department Car program, including reviewing and approving department car orders, allocating and grouping vehicles, tracking vehicle status, coordinating deliveries, and processing vehicle turn-ins and disposals in a timely manner.
- Monitor activity and maintain accurate records within the Company Vehicle Management Portal (CVMP), ensuring all transactions, assignments, and status changes are documented and current.
- Ensure compliance with department car policies and procedures across all program participants, including vehicle allocation, eligibility, usage policies, and return processes.
- Track department car expenses paid by Vehicle Administration for departmental reimbursement, ensuring accurate accounting and timely follow-up.
- Work closely with Facilities to manage all assigned company car parking locations and resolve time-sensitive logistical issues as they arise.
- Assist with yearly physical inventory audits, including the Company Car Physical Inventory audit and other assigned compliance reviews, ensuring accurate counts and documentation.
- Partner with Vehicle Administration management (client) to enhance the Department Car program experience, improve reporting functionality, recommend policy and procedure updates, and develop and conduct Department Car training for all Department Car Administrators (DCAs).
- Manage IT activities for assigned areas of responsibility, including service request tracking, system support follow-up, and enhancement coordination.
- Provide backup support for assigned team member responsibilities during out-of-office periods to ensure continuity of department car operations.

MSX On-Site Team Lead (50%)

- Serve as the primary MSX point of contact for all MSX-employed staff embedded in the OEM department, providing day-to-day support on MSX-specific matters including PTO requests, benefits inquiries, timekeeping, and HR-related processes.
- Review and approve employee timecards in accordance with MSX requirements.
- Conduct regular performance check-ins and formal evaluations for MSX team members, providing timely, constructive feedback that supports development and accountability.
- Ensure that MSX employees are meeting the expectations established by the OEM for their respective roles, monitoring work quality and professional conduct. Serve as the first point of contact if any issues arise.
- Onboard new MSX team members into the embedded environment.
- Foster a positive, professional team dynamic among MSX staff.
- Maintain a professional, collaborative working relationship with OEM management to resolve operational issues, coordinate staffing matters, and support timely decision-making on shared-environment topics.
- Perform other duties or special assignments as directed by MSX or OEM leadership, in accordance with business needs and operational priorities.

Qualifications

Required Qualifications

- Bachelor’s degree in Business Administration, Communications, Organizational Management, or a related field preferred. Equivalent combination of education and relevant professional experience will be considered.
- Minimum 2–4 years of experience in a team lead role.
- Demonstrated experience managing the work of others, including performance monitoring, scheduling, coaching, and disciplinary conversations.
- Proficiency with Microsoft Office Suite, managing basic reporting and spreadsheets.
- Ability to learn and navigate enterprise systems, portals, and fleet management platforms (e.g., CVMP or similar vehicle tracking tools) with minimal instruction.
- Familiarity with systems for basic HR functions, such as timecard and PTO tracking.
- Comfort with IT service request systems and coordinating on operational issues.
- Valid driver’s license with a clean driving record

Preferred Qualifications

- Experience working in an embedded or shared-environment setting where navigating dual organizational expectations is a daily reality.
- Experience in fleet management, vehicle administration, or automotive operations.
- Experience with compliance auditing and inventory management.

Core Competencies

- Interpersonal maturity and professional discretion — the ability to handle sensitive employee matters with confidentiality, fairness, and sound judgment.
- Organization and process discipline — the ability to manage multiple moving parts while coordinating employee support needs, without letting either function slip.
- Clear, direct communication — the ability to set expectations, deliver feedback, coordinate across stakeholders, and inform leadership in a professional manner.
- Relationship-building orientation — the ability to earn trust and maintain credibility with both OEM partners and MSX team members.
- Adaptability and initiative — comfort operating in an environment where priorities can shift, and the ability to figure things out without waiting for explicit direction.
- A “roll up your sleeves” mentality — a willingness to help wherever necessary, understanding that every function plays a key role in the department’s success.

Additional Information

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $90k to $105k based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.