Revenue Cycle Information Systems Liaison

Join TriHealth as a Revenue Cycle Information Systems Liaison!

At TriHealth , you'll have the opportunity to drive meaningful change by optimizing revenue cycle technology that supports exceptional patient care across our healthcare system. Join a collaborative, innovative team where your expertise helps improve workflows, enhance system performance, and create solutions that make a lasting impact for both caregivers and patients.

As a trusted healthcare leader in Greater Cincinnati, TriHealth offers a culture focused on professional growth, teamwork, and continuous improvement. In this role, you'll partner with clinical, operational, and IT leaders to advance revenue cycle best practices, lead impactful projects, and help shape the future of healthcare technology and operational excellence.

Apply today and grow your career with a team that truly values you.

Location:

- Work from Home

Must reside in Cincinnati-Dayton, Ohio, Northern Kentucky or Eastern Indiana to be considered.

Work Schedule:

- Full-Time (80 hours bi-weekly)
- Day Shift
- No Weekend, Holiday or On Call Commitment

Benefits:

TriHealth offers a comprehensive benefits package - including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements:

- Bachelor's Degree in Varied: Nursing, Allied Health, Business, Accounting, Information Systems
- Equivalent experience accepted in lieu of degree
- EPIC Certified for application supported within 3 months of hire
- Excellent communication
- Organizational skills
- Ability to work independently
- Ability to problem solve & manage numerous issues in a high-pressure environment
- Expert in MS Office
- Customer focused, highly motivated, team player with an eye for detail
- 5-7 years’ experience Professional Healthcare

Job Overview:

This position will coordinate the optimization and system design for TriHealthConnect revenue cycle applications. In collaboration with revenue cycle leadership, this position will identify problems, develop specifications and implement technology solutions for revenue cycle applications by working with the appropriate IT resource to make sure there is understanding of the issues, business needs and IT solutions. Coordinates communication, information system development, and end-user education plan across all TriHealthConnect applications for ambulatory departments and hospitals. May also function in a leadership development role by overseeing work product of other employees in the department.

Job Responsibilities:

- Act as principal liaison of the Revenue Cycle to the IS Department to achieve desired outcomes.
- Works collaboratively with IS personnel to ensure mutual success. Analyzes, tests and recommends necessary changes to IS build from a systems perspective.
- Facilitates activities that move the TriHealth organization to best practice in revenue cycle operations and customer service.
- Serves as a consultant to all TriHealth departments in the area of Revenue Cycle applications regarding workflows, processes, and changes in application functions.
- Organizes and coordinates projects as assigned.
- Contacts all parties impacted by a project and organizes this group to accomplish the work.
- Develop a timeline for projects indicating milestones with desired dates of completion.
- Works with others to accomplish tasks according to the timeline.
- Determines with input, the budget and funding necessary to complete a project.
- Communicates and coordinates application and process changes with credentialled trainers.
- Establish course schedules and target completion dates in conjunction with managers and trainers.
- May also function as Principal trainer: Serves as a principal trainer for application.
- Maintains the MST database used for training.
- Serves as point person to corporate education for MST updates and installs.
Understands and executes all TriHealthConnect change management requirements.

Working Conditions:

Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting <10 Lbs - Occasionally
Lifting 50+ Lbs - Rarely
Lifting 11-50 Lbs - Rarely
Pulling - Rarely
Pushing - Rarely
Reaching - Occasionally
Reading - Consistently
Sitting - Consistently
Standing - Consistently
Stooping - Consistently
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community