About this role
Join our Team
About this opportunity:
We at Ericsson are excited to present this opportunity for an Automated Operations Engineer. The role of the Break and Fix Data Center Support Engineer is to manage and maintenance of Data Center physical infrastructure setup. The engineer have to perform troubleshooting activities while interacting with customers and OEM vendors to solve network gear related incidents within SLAs
What you will do:
Work on tickets assigned to fix incidents in the data center when on-site visit is required
Timely updates with accurate work logs to be updated on ticketing tool.
Meet all SLA’s.
Immediately escalate to the central project team any abnormal situation in the data center concerning Ericsson equipment at site.
Asset Management onsite at the data center and reporting
Site audit conducted as per the official guidelines
Site spare inventory management and reporting
Remote support to the onsite engineer to solve the issue
Support other projects with in META program.
The skills you bring:
Experience in installation and decommissioning of hardware.
Deep understanding and experience of Cisco, Juniper and Arista products
Deep understanding and experience of HPE servers and components.
Hands on experience in parts replacement.
Deep understanding and experience of optics, copper and fibre cabling.
Experience on ticketing systems.
Understanding of the IT service management life cycle (handling of tickets, SLAs, communication, etc.)
“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”