About this role
Position Overview
Support vendors by processing requests for assistance and facilitating solutions. Report on daily incident counts and aging metrics, host vendor calls for onboarding and EDI training and validate compliance chargeback issues.
A Day in the Life
Vendor Support Relationship Management
- Responds promptly to vendor emails and inquiries inquiring on payment status, compliance issues and shipping requirements.
- Utilizes strong organizational partnerships to enhance information sharing, support informed decision-making, and achieve objectives .
- Bring s escalated issues to Supervisor and recommend solutions.
- Host introductory calls with vendors and t rain vendors on EDI platform usage.
- Additional projects and duties as assigned.
Cross-Functional S upport Business Acumen
- Demonstrates strong organizational skills in managing vendor correspondence and aging incidents.
- Advise appropriate cross-functional teams of vendor issues for direction on next steps ; including l iais ing with Accounts Payable team on payment status, shortage research and dispute approvals, etc.
- Review compliance chargebacks and validate .
- Works effectively in MS Office suite and company systems.
Reporting Productivity
- Effectively manages daily tasks and assignments and checks deliverables for accuracy.
- P ublish internal report daily ; publish weekly recap for senior leadership .
Training Process Management
- Prioritizes tasks with strong time-management skills and uses business acumen to anticipate the needs of the business .
- Create and maintain standard operating procedures for all Vendor Relations work processes.
- Prepare presentation materials on new initiatives and updated work processes, present training sessions to the team or vendors .
You'll Come With
Experience: 2-5 years of customer service experience preferred .
Skills and Abilities:
- Excellent written and verbal c ommunication skills
- Time management
- Attention to detail
- Strong proficiency with MS Office suite (Outlook, Word, Excel and PowerPoint)
- Self-motivation
Come join our team. You’re going to like it here!
You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.
We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
Compensation Range: $15.60 - $22.00