Business Development & Implementation Manager, Digital Workflow Solutions

## Position Summary

This newly created role reports to the Marketing Director, Asia, with a dotted-line reporting relationship to the Director, SPM Commercial Operations EMEA. You will be responsible for driving business growth and revenue generation for Sterile Processing Microsystems (SPM) across APAC. You will identify and pursue new business opportunities, support commercial teams in converting opportunities, and lead the successful implementation and adoption of SPM solutions for customers.

## What You Will Do

Strategic Alignment:

- Contribute to the development and implementation of business plans.
- Analyse market data and trends to inform strategic decision-making.
- Support regional and local Commercial teams in applied product knowledge, sales strategies, and product demo delivery.
- Provide consolidated and continuous product enhancement feedback to management.
- Align business development and project activities with the company's overall strategic goals.

Business Development:

- Capitalize on opportunities identified by the commercial teams
- Develop and implement business development strategies to achieve growth targets.
- Conduct market research and competitive analysis to identify opportunities and trends.
- Build and maintain strong relationships with clients and partners.

Customer Implementation & Success:

- Lead customer implementation projects from pre-implementation planning through successful go-live and transition to ongoing support.
- Coordinate implementation activities across customers, commercial teams, technical resources, software partners, and support organizations to ensure projects are delivered on time and within scope.
- Serve as a subject matter expert for SPM solutions, providing guidance on workflow design, system configuration, and adoption best practices.
- Collaborate with customers to assess operational requirements, define implementation objectives, and align solutions with business and workflow needs.
- Support solution deployment activities, including coordination of software configuration, data preparation, validation, and go-live readiness.
- Develop and deliver customer training programs, user education materials, and operational best practices to support successful adoption.
- Conduct implementation reviews and customer success assessments, identifying opportunities to improve workflow performance, system utilization, and customer satisfaction.
- Provide post-implementation support and work closely with customers to drive ongoing value realization, software utilization, upgrades, and expansion opportunities.
- Identify implementation risks and proactively develop mitigation plans to ensure successful project outcomes and customer satisfaction.

## The Experience, Skills and Abilities Needed

Required:

- Bachelor’s Degree in Engineering, Information Technology, Computer Science, or a related technical discipline.
- Experience managing customer-facing projects, including planning, coordination, implementation, and stakeholder management.
- Experience working within healthcare environments or supporting healthcare customers.
- Strong ability to engage and build relationships with multiple stakeholders across hospital departments.

Preferred:

- Experience implementing software solutions, workflow management systems, healthcare applications, or track-and-trace technologies.
- Hands-on experience with SQL databases and Microsoft SQL Server Management Studio (SSMS).
- Basic understanding of networking concepts, including IP addresses, ports, and network connectivity.
- Knowledge of sterile processing workflows, infection prevention practices, healthcare operations, or hospital environments.
- Experience delivering product, software, or process training to customers and end users.
- Experience supporting customer success, user adoption, or change management initiatives.
- Experience working in a regional or international business environment.

Others:

- Strong analytical and problem-solving skills with a customer-focused mindset.
- Excellent organizational skills with the ability to manage multiple projects and priorities simultaneously.
- Proficiency in Microsoft Office applications.
- Ability to work independently while collaborating effectively across functions and geographies.
- Additional language capabilities will be viewed favorably.
- Willingness to travel within the APAC region as required.

## What STERIS Offers

- Be part of a global leader in infection prevention and healthcare solutions.
- Work on innovative digital solutions that improve patient safety and healthcare outcomes.
- Collaborate with diverse teams and customers across the APAC region.
- Enjoy opportunities for professional growth, regional exposure, and career development.
- Make a meaningful impact by helping healthcare providers create safer and more efficient environments.

#LI-KG1

This position requires knowledge of English due to the nature of the duties involved, including regular communications outside the province of Quebec, training, email communications, and frequent meetings and interactions with English- only employees. The employer has taken all reasonable steps to avoid imposing this language requirement, in accordance with the Charter of the French Language.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com .

STERIS strives to be an Equal Opportunity Employer.