About this role
S K YWIL D /FLYW A Y - Assistant Manager
The Assistant Manager supports the daily operations, staff supervision, and guest experience for the SKYWILD and the F L YWAY Zipline at the Greensboro Science Center.
Working under the direction of the SKYWI LD /F L YWAY Manager, this position assists with operational leadership, safety oversight, and staff coordination to ensure a safe, engaging, and high-quality adventure experience for all guests.
Position Summary
The Assistant Manager oversees daily operations of the aerial adventure park and zipline, including staff supervision and training, guest safety, equipment management, and operational procedures. This role requires strong leadership, excellent communication, and the ability to make timely decisions in a dynamic outdoor environment.
Key Responsibilities
Operations & Safety
- Assist with the daily operation of SKYWILD and the F L YWAY Zipline in accordance with ACCT standards and local operating procedures.
- Supervise guests on course and ensure all participants follow safety guidelines and ground school instructions.
- Monitor and inspect equipment, harnesses, and course elements to ensure safe operation.
- Respond appropriately to incidents or emergency situations and follow established protocols.
- Perform routine operational checks and report maintenance needs or safety concerns to the Manager.
Staff Leadership
- Supervise, train, and support SKYWI LD /F L YWAY staff during daily operations.
- Delegate tasks and ensure staff are following procedures and safety standards.
- Provide clear communication, coaching, and direction to team members.
- Assist with opening and closing procedures for the course and operations office.
Guest Experience
- Deliver exceptional customer service and create a welcoming environment for all participants.
- Provide clear instruction and guidance to guests on course navigation and proper equipment use.
- Address and resolve guest concerns professionally and efficiently.
Administrative & Operational Support
- Document operational issues, maintenance needs, and incident reports as required.
- Maintain operational readiness of equipment and facilities.
- Communicate operational needs and updates to the SKYWI LD /F L YWAY Manager or designated leadership.
Qualifications
- Must be at least 18 years of age.
- Ability to meet course safety requirements, including a maximum weight of 250 lbs.
- Ability to work comfortably at heights up to 50 feet.
- Ability to complete all course elements as part of operational training.
- Strong leadership, teamwork, and communication skills.
- Ability to make sound decisions quickly in a safety-focused environment.
- Availability to work flexible hours including days, evenings, weekends, and holidays.
Physical & Work Environment Requirements
- Ability to work outdoors in varying weather conditions.
- Ability to stand and remain active for extended periods.
- Ability to climb, maneuver through aerial elements, and assist guests when needed.
- Commitment to maintaining personal safety and the safety of guests and staff at all times.
Professional Development & Perks
Employees in this role have opportunities for professional growth within the adventure and attractions industry, including:
- Training opportunities through the Association for Challenge Course Technology (ACCT)
- Opportunities to attend ACCT industry conferences and professional development events
- Complimentary membership to the Greensboro Science Center
- Access to adventure industry partner discounts
- Opportunities to develop leadership and technical skills within a nationally recognized adventure attraction