About this role
1st Shift Courier Dispatcher
Shifts Available: 6:00 AM – 3:00 PM or 8:00 AM – 5:00 PM
Schedule: Monday – Friday
Position Summary
Courier Connection is seeking a dependable, organized, and detail-oriented 1st Shift Courier Dispatcher to join our team. This position is responsible for coordinating and dispatching independent contract drivers (owner-operators) to ensure pickups and deliveries are completed accurately, efficiently, and within established service commitments.
The ideal candidate can manage multiple priorities in a fast-paced environment, make sound decisions under pressure, communicate effectively with drivers and customers, and accurately document all relevant information in the dispatch system.
This position requires daily interaction with contract drivers, customers, and internal team members. Depending on daily business needs, the dispatcher may also assist with customer service, shipment tracking, issue resolution, and other operational responsibilities. Candidates must be willing to work either scheduled shift and maintain flexibility to support changing business requirements when needed.
Essential Duties and Responsibilities
- Dispatch Operations: Schedule and dispatch contract drivers to pickup and delivery locations while meeting established customer schedules and service requirements.
- Route Coordination: Assign and manage driver routes, monitor delivery progress, and adjust assignments as needed to maintain service levels and operational efficiency.
- Driver Communication: Communicate pickup and delivery instructions, shipment details, schedule changes, and other critical information to drivers in a timely and accurate manner.
- Customer Service: Respond to customer inquiries, provide shipment status updates, and address service requests professionally and promptly.
- Issue Resolution: Identify and resolve delays, missed pickups, delivery exceptions, driver availability issues, and other operational challenges.
- Urgent Requests: Coordinate last-minute shipments, unscheduled client requests, and time-sensitive deliveries while balancing existing dispatch priorities.
- System Documentation: Maintain accurate and timely records of dispatch assignments, pickup and delivery status, customer communications, and shipment exceptions in the dispatch system.
- Performance Monitoring: Monitor driver progress and service performance to help ensure pickups and deliveries meet established commitments.
- Team Collaboration: Work closely with dispatch, customer service, and management to communicate operational issues and maintain consistent service quality.
- Other Duties: Perform additional duties as assigned to support daily operations and customer requirements.
Qualifications and Skills
- Strong organizational skills and attention to detail.
- Ability to multitask, prioritize competing demands, and work effectively in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to make timely decisions.
- Basic computer proficiency and the ability to learn dispatch and transportation management systems.
- Ability to accurately enter, retrieve, and maintain information in computer-based systems.
- Professional and effective communication with drivers, customers, and coworkers.
- Ability to remain calm and productive when managing time-sensitive requests and unexpected operational issues.
- Dependable attendance and punctuality.
- Previous dispatch, courier, transportation, logistics, or customer service experience is preferred.
Work Schedule
- Monday through Friday.
- Available shifts: 6:00 AM – 3:00 PM or 8:00 AM – 5:00 PM .
- Flexibility may be required to accommodate changing operational demands.
Benefits
- 401(k)
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
Join Our Team
If you are dependable, detail-oriented, and thrive in a fast-paced environment where communication, organization, and problem-solving are essential, we encourage you to apply for the Courier Dispatcher position at Courier Connection.