About this role
Why Join Marshall + Sterling?
As a 100% employee-owned company with roots dating back to 1864, Marshall + Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most — so they can move forward with confidence. Our vision of creating a future thats safer and more secure drives everything we do.
Innovation is not optional here — it's imperative. We constantly seek better, smarter ways to serve our clients and improve as a company. Collaboration is at our core, because we know we are stronger together — across teams, with our clients, and in the communities we serve. Our employee-owners are not only valued and empowered, but also directly invested in our collective success.
At Marshall + Sterling, youre not just joining a company — youre joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all.
This position is based out of Marshall+Sterling's Poughkeepsie Office.
Were seeking a skilled IT Systems Engineer to join our IT help desk. This role is the first point of contact for technical issues and plays a vital role in supporting our employees and technology infrastructure, including Microsoft O365, Intune, Azure Virtual Desktops, Salesforce, Vertafore, and other business-critical platforms. This position is perfect for someone who thrives in a fast-paced environment, values problem-solving, and is motivated by making an impact.
- Troubleshoot and resolve hardware, software, and network issues to minimize disruption to business operations.
- Daily checks of off-site spam, attachment, and content filters.
- Troubleshoot access and performance issues with the cloud desktop environment.
- Manage help desk tickets to ensure timely follow-up and resolution.
- Participate in an after-hours on-call rotation to respond to urgent employee support issues.
- Support technology rollouts, upgrades, and testing.
Qualifications
- Bachelors degree in IT, Computer Science, or related field — or equivalent experience.
- Experience in IT support, systems engineering, or a related technical role.
- Strong troubleshooting, problem-solving, and documentation skills.
- Strong communication and interpersonal skills with a focus on customer service.
- Flexibility to work overnight, and weekends as required.
- Valid drivers license and acceptable driving record.
- Travel to Marshall+Sterling offices as needed to provide on-site support for technology upgrades and rollouts.
Preferred:
- Certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals .
- Experience with Vertafore (AMS360, ImageRight) or Salesforce.
- Familiarity with compliance frameworks (NYDFS, SOC 2, HIPAA).
Total Rewards Package:
Compensation: $65,000 - $70,000, based on experience, education, and work location.
Benefits: Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more!
Employee Stock Ownership Program
As a 100% employee-owned company, Marshall+Sterling offers you the unique opportunity to build long-term wealth while growing your career. Heres what makes our ESOP so valuable:
- Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the companys success.
- Collaborative & Engaged Culture: Employee ownership fosters a team-oriented environment where everyone has a stake in the companys growth and success.
- No Out-of-Pocket Costs: Unlike stock purchase plans, our ESOP is entirely company-funded, meaning you gain equity without any personal investment.
For more information on our culture and benefits, please visit us at : Careers - M arshall+Sterling