Dining Room Captain/Host/Hostess

Job Posting Title
Dining Room Captain/Host/Hostess

Agency
650 DEPARTMENT OF VETERANS AFFAIRS

Supervisory Organization
Norman Veterans Home

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time
Full time

Job Type
Regular

Compensation

Job Description

Basic Purpose

The Dining Room Captain/Host/Hostess is responsible for creating a welcoming, professional, and dignified dining experience for veteran residents. This position serves as the lead hospitality presence during meal service and coordinates dining room activities to ensure meals are served efficiently, accurately, and in accordance with ODVA culinary service standards.

Typical Functions

The functions performed in this job family will vary by level, unit and organization, but may include the following:

- Welcome residents and guests and provide courteous, professional, and compassionate service.
- Lead and coordinate dining room activities during assigned meal periods.
- Ensure the dining room is clean, organized, properly set, and ready for service.
- Coordinate with culinary and nursing staff to ensure residents receive the appropriate meals and assistance.
- Monitor meal service for accuracy, timeliness, presentation, and resident satisfaction.
- Assist residents with seating, menu selections, special requests, and other appropriate dining needs.
- Identify and communicate resident concerns, meal issues, or service problems to the appropriate staff.
- Provide direction and support to dining room staff during meal service.
- Help train staff on hospitality, dining room procedures, and ODVA service expectations.
- Maintain a professional and welcoming dining environment, including table presentation and décor.
- Follow all food safety, sanitation, infection prevention, and resident safety requirements.
- Assist with special meals, celebrations, and resident dining events.
- Work collaboratively with Culinary, Nursing, Housekeeping, and Administration to provide a positive resident dining experience.

Level Descriptor

Levels are distinguished based on the complexity of assigned duties, the level of expertise required for completion of work assignments, and the responsibility assigned for the supervision of others.

This is the basic level of this job family where employees are assigned simple and routine duties of handling, preparing and serving food. In this role they will perform tasks such as preparing toast, tea, and coffee, and maintaining the cleanliness of the food service area.

Education and Experience

Education and Experience: None required.

Knowledge, Skills, Abilities and Competencies

- Knowledge of basic food service, hospitality, and sanitation practices.
- Strong customer service and communication skills.
- Ability to work effectively with elderly and veteran populations.
- Ability to coordinate multiple activities in a fast-paced dining environment.
- Ability to follow written and oral instructions and work as part of a team.
- Ability to demonstrate professionalism, compassion, sound judgment, and attention to detail.

Preferred Qualifications

Prior experience in food service, hospitality, healthcare, senior living, customer service, or a related field is preferred. Experience working with veterans or elderly populations is a plus.

Physical Requirements

Must be able to perform the physical requirements of dining room service, including prolonged standing and walking, bending, reaching, pushing/pulling equipment, and lifting or carrying items as required.

Core Expectations

The Dining Room Captain/Hostess is expected to consistently demonstrate:

Hospitality • Professionalism • Respect • Resident-Centered Service • Teamwork • Accountability

Every interaction in the dining room should support ODVA's commitment to providing veterans with a dignified, welcoming, and exceptional dining experience.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .

If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:

Agency Contact