About this role
Lane Manager
Job Posting
Chevy Chase Acura Bethesda, Maryland Full-time, on-site
Family-owned since 1939, Chevy Chase Acura is one of Montgomery County's oldest businesses. Alongside Acura sales and service, we run a certified collision center and our own detailing, glass, wheel and tire businesses.
The role
Were hiring a Lane Manager to be second-in-command of our service department. Youll run the day: dispatch the work, lead our technicians, lead our service advisors, and make sure every customer gets a fair estimate, a clear inspection report, and a car fixed right the first time. Youll report to our Service Director and run the department when the Director is out.
What youll do
- Run the service department day to day, lane and shop, with our Service Director
- Dispatch every repair order and keep the shop loaded and on time
- Lead, coach and schedule our technicians and keep their Acura training current
- Lead our service advisors on estimates, promise times and customer concerns
- Own inspection quality, warranty paperwork and the departments standards
- Close the department on assigned nights
What you bring
- 3+ years in a dealership service department (dispatcher, advisor, technician or foreman)
- 1+ year leading a team
- Acura or Honda experience preferred; Dealertrack and Xtime a plus
- Strong mechanical knowledge and the respect of a shop
- Valid drivers license and an acceptable driving record
Pay and benefits
- Pay: $26,000 base salary plus monthly performance bonuses; expected total annual earnings $63,000–$88,000
- Bonuses paid on mechanical department hours, ACE customer-satisfaction results and video-inspection use
- Medical, dental and vision insurance; 401(k) with company match
- Paid Acura manufacturer training and leadership development
- Employee vehicle lease program and service discounts
Schedule
Five days a week, including rotating Saturdays, with some closing shifts. Our service department is open six days a week.