Senior Director, Electronic Gaming

Welcome to Rockingham Grand Casino, New Hampshire's premier gaming destination. As one of the newest properties in CDI’s expanding portfolio of gaming and entertainment venues, Rockingham Grand Casino offers team members the opportunity to grow their careers with a company known for its legacy of innovation and success. Here, we foster a culture of collaboration and excellence—where every team member plays a vital role in creating extraordinary experiences for our guests.

JOB SUMMARY

The Senior Director of Electronic Gaming oversees all aspects of the property’s electronic gaming machine operations to provide strategic direction and promote profitability of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Direct the activities of the overall electronic gaming department, including staffing and performance and electronic gaming repair to ensure compliance with established regulations, policies and procedures.

- Oversee the selection, procurement, installation, and maintenance of electronic gaming machines and related equipment, ensuring a diverse and attractive mix of games that appeal to our target demographic.

- Develop and manage budgets for the electronic gaming department, including operating expenses, capital expenditures, and promotional budgets.

- Monitor and analyze electronic gaming machine performance, including coin-in, win per unit, occupancy, and other key metrics, to identify trends, opportunities, and areas for improvement.

- Operate and maintain an efficient and profitable electronic gaming operation to execute company goals.

- Foster a culture of exceptional guest service among electronic gaming department staff, ensuring that all interactions with guests are courteous, professional, and responsive.

- Collaborate with marketing and promotions teams to develop and implement electronic gaming promotions, tournaments, and special events designed to drive traffic, increase play, and enhance the overall guest experience.

- Work closely with security and surveillance teams to ensure the integrity and security of electronic gaming machine operations, implementing protocols and procedures to prevent theft, fraud, and other unauthorized activities.

- Ensure compliance with all gaming regulations, laws, and internal policies governing electronic gaming machine operations

- Perform other duties as assigned.

REQUIRED SKILLS AND ABILITIES

- Demonstrated management and leadership skills in human resources operations.

- Excellent verbal and written communication skills.

- Excellent interpersonal and customer service skills.

- Excellent organizational skills and attention to detail.

- Strong knowledge of slot machine technology, trends, and player preferences.

- Strong and thorough knowledge of gaming regulations, compliance requirements, and best practices.

- Proficient with Microsoft Office Suite or related software.

EDUCATION AND EXPERIENCE

- Bachelor’s Degree in Business Administration, Hospitality Management, or related field.

- Five to ten years of progressive experience in gaming operations management.

- Must obtain and maintain valid gaming license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

- While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

- The employee may be required to lift and/or move up to 25 pounds.

- The employee may be required to work long hours, including nights, weekends, and holidays.

- The noise level in the work environment is usually moderate to loud.

- The employee may be exposed to smoke when on the floor of the gaming room

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.