About this role
Corporate:
Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.
Position Summary
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Responsible for providing prompt resolution to all support-related issues that
include developing, designing, and testing code integrated into software
products. Specific duties include the following:
- Provide technical system resolutions to customer issues.
- Support and troubleshoot customer and employee technical problems to determine if the problem is hardware, software, or procedural.
- Provide customer satisfaction through timely technical support responses with efficient resolutions.
- Follow up with customers, provide regular updates and see all system issues are thoroughly resolved.
- Maintain and update knowledge base on a regular basis to keep up with technology innovations.
- Maintain a thorough understanding of system and product methodology and technical functionality of systems.
- Utilize excellent customer service skills to defuse difficult customer situations and exceed customer expectations through efficient services.
- Recommend procedure modifications or improvements based on client business needs and systems.
- Continually build on knowledge of help desk procedures, products and services.
- Utilize technical knowledge to write and complete software tasks and projects.
- Research new technologies and incorporate them into new systems and products.
- Test, integrate, write, troubleshoot, and debug software applications on client sites.
- Responsible for the architecture and implementation of critical software components and games.
- Continuously implement company standards and apply design principals and patterns to develop robust software.
- Work closely with other engineers to provide guidance and assistance in the areas of software architecture, coding standards, and technical system related issues.
- Work as team mentor in a multi-person development team.
- Review and verify the work of engineers, designers, or technicians.
Qualifications
Master’s Degree (or foreign equivalent) in Computer Information Systems or related field.
Must have functional knowledge of the following:
- MSBI Stack including SSIS, SSAS, SSRS, SharePoint
- Advanced scripting for T-SQL stored procedures, performance tuning of complex, high-volume queries and Administrative experience in SQL Server
- Tableau Server Administration and Tableau Dashboards design
- Developing ETL, Data Marts, Datawarehouse, reports, dashboards and KPIs
- .NET, C#, JSON, RabbitMQ, NGNX
- Casino Gaming domain
Employer will accept any suitable combination of education, training or experience.
Qualified applicants should contact at [email protected] referencing Job # 65804.00348. Employer: LNW Gaming, Inc. Job location: Las Vegas, NV - Onsite within Clark County.
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Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster .