About this role
Location: Western Region, Richmond, B.C.
Job Schedule: Full-time, (Hybrid)
Education Requirement: University degree preferred in business/marketing or equivalent
Sponsorship: No
Come Drive Innovation with Us.
We are currently looking for a Fixed Operations Manager Canada to join our team in Western Region, Richmond, B.C.
POSITION SUMMARY
With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward. We are currently looking for a Fixed Operations Manager (FOM) to join our team in Vancouver. This role is responsible for the delivery and execution of Parts & Service sales objectives within an assigned dealership or territory. Conducts analysis utilizing action plans to improve weak areas. The incumbent has also the authority of applying Nissan warranty at the dealer and customer level.
A Day in the Life:
Main satisfiers/duties the position must produce and deliver to its internal and external clients. Always start with the verb.
Job functions Include but are not limited to:
Increase NCI parts and service revenues and profits through the achievement of set objectives in relationship to parts and accessories sales/wholesale targets.
Enhance overall customer experience through the achievement of specific VOC objectives and process implementation.
Assist the warranty department in the dealership performance relative to the management of our policy including participation to technical training and warranty related initiatives as per set standards.
Manage the administration of the Nissan Warranty and Goodwill policy at the customer level if necessary.
Closely work and support Dealers in achieving their customer satisfaction objectives.
Liaises between NCI and dealerships. Answers dealer inquiries on related issues; consults with dealership staff on related issues
Who We’re Looking for:
Minimum Qualifications:
- A University Degree preferred in business/marketing or equivalent experience
- Minimum of 5 to 7 years business experience with at least 3 years in the automotive industry.
- The incumbent is expected to make decisions in the field relating to sales and marketing, warranty, parts and service co-op, parts and accessories , with minimal supervision.
- Role is highly demanding for multi-tasking & focused listening/concentration skills – telephone calls, email, data analysis, report writing and travel.
- By the nature of the position, the incumbent in this position deals with issues that require some analysis/creativity resolve (i.e. non-performing dealers)
- Travel Required: Yes
What You’ll Look Forward to at Nissan:
Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide .
Built for Your Best:
https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa
All employment is contingent upon successful completion of background screenings in accordance with Nissan policies and as permitted by applicable statutes and regulations.
It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.
NISSAN FOR EVERYONE
People are our most valuable assets, and Nissan seeks to maximize the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Nissan aims to improve business results through a workplace and business that meets the needs of our employees and customer base.
Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have Business Synergy Teams (BSTs) across the Americas that are open to all employees and seek to connect employees through common interests and foster a company culture where all employees feel supported and included.
Nissan also values inclusion in our business as we respect and recognize the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products, and communicating from a position that will help us continue to offer our customers competitively designed, market-driven products.
Join us as we carry our commitment to our employees and customers into the future.
Richmond British Columbia Canada
Salary Range:
$105,805.00 - $133,917.00
This compensation range represents the minimum to midpoint base salary rates at Nissan for jobs assigned to this particular grade level. Please note that an employee’s base salary may occasionally be set above the midpoint of the salary band for this grade level, in recognition of the employee’s unique skills, work experience, education, work location, or market conditions. Compensation decisions also consider internal equity and comparisons with the base salary rates of other employees with similar backgrounds working in comparable roles. Note: Bonus, benefits, and other forms of variable compensation are not included in the base-salary range shown above.