About this role

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role:

- Proactively engage with the management team to identify, prioritize, develop, and execute a quarterly enablement plan; create and maintain a local training calendar
- When developing plans, always think about the Partner and how we can enable them to be an extension of our sales team
- Identify gaps in knowledge and processes and work with necessary Managers and Directors to ensure rapid deployment of training and tools needed to address.
- Drive community and collaboration through the wider Enablement team
- Prioritize needs around 3rd party training and events, work to secure budget, plan and deliver events
- Participate in the creation and delivery of all enablement activities including Sales Kickoff and other enablement events
- Coach at the Manager and Director level
- Leverage assets from the global programs to drive knowledge acquisition and skills development
- Be maniacal about metrics and impact
- Build content and facilitate deliveries as appropriate

Qualifications

To be successful in this role you have:

- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Strong experience in training and enablement, ideally in technology organizations with a demonstrated track record of successfully executing advanced sales training and enablement programs
- Preferably experience working in a sales role
- Work with SMEs (both internal and external) to capture knowledge and real-world experience to be delivered within enablement initiatives and programs
- Determine the appropriate vehicles (training, tools, portals, resources, etc.) to deliver the desired outcomes
- Highly responsive to internal customer requests
- High energy level and a “can do” attitude
- Effective time manager, capable of developing the strategy and delivering/executing on the tactics on multiple projects, on time and on budget
- Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities
- Diplomacy, integrity, and presence that enables you to work effectively at all levels within large organization
- Positive demeanor, with a sense of purpose and the ability to have fun
- Hands on experience and in depth understanding of virtualization, storage and data protection, security and/or cloud computing products will be a significant plus
- Understanding of what motivates your internal customer
- Ability to travel

JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.