About this role
Job Details: Job Location: San Francisco - San Francisco, CA 94102, Salary Range: $19.00 - $22.00 Hourly, Qualifications: Job Summary
We are looking for a cocktail server, who will have a genuine passion for guest service, and the ability to work well in a team. The cocktail servers responsibilities include speaking with customers, taking drink and food orders, making recommendations, processing payments, and ensuring that customers’ needs are met and they have an excellent time. You should be a skilled multi-tasker with a passion for customer satisfaction and knowledge of wines, beer, and cocktails.
Job Duties and Responsibilities
Assisting with opening and closing duties, such as preparing ingredients and restocking items, such as straws, napkins, etc.
Maintain and monitor freshness of products served including, but not limited to wines, juice mixers, coffee, and dairy products.
Accept and record orders. Assist guests with questions regarding food preparation and beverage service.
Present beverages and/or food to guests in the manner prescribed by hotel standards.
Provide service from moment of arrival through departure. Service includes, but is not limited, clearing glassware, debris, and sanitizing tables.
Ensure all tables and chairs are in good repair and arranged properly for specific function. Inspect all equipment. Report any problems to appropriate personnel. Follow up to ensure correction of any problems.
Ensure furniture are set to specific standards.
Utilize computer to record, update and place order, generate and close check.
Present accurate check for payment when requested or at end of meal. Accept payment for services rendered and input payment into computer.
Greet all guests upon arrival. Welcome guest by name when s/he is a repeat customer.
Maintain safety and cleanliness of workstation. Ensure work area meets standards set at completion of work shift including but not limited to replenishing glassware and linen.
Interact in courteous and professional manner with guests and hotel staff with whom employee comes into contact.
Attend to guest requests or complaints when possible and appropriate, inform supervisor or appropriate person of request and follow up to ensure it was resolved.
Performs other related duties as assigned.
Learn about food and beverages, such as wine, beer, and cocktails.
Take inventory of supplies and ingredients.
Check identification to ensure customers are the proper age to purchase alcoholic beverages.
Standing, walking and carrying heavy trays of food and drinks.
Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers.
Adhere to Forbes 5-Star Standards set forth by the hotel
Required Qualifications
Minimum 1-2 years experience as a server in a restaurant or bar/lounge.
Minimum 1 year of guest service experience.
Previous experience preferred in lounge and bar service establishment.
Must be at least 18 years of age, or of age specified by State Alcohol Control Laws.
All candidates must be fluent in verbal and written English
Must have a flexible schedule and be available to work weekends and holidays.
Knowledge and ability to stand up and disassemble linens, tables, china, flat, and glass wares to conform to hotel standards.
Knowledge of and ability to maintain state and federal health code standards.
Ability to add and subtract five digits numbers. Ability to perform mathematical operations with units of measure including, but not limited to dollars and cents.
Ability to understand and comply with safety precautions in use of chemicals.
Ability to maintain good relations with staff and guests.
Ability to converse calmly with irate guests, co-workers, and supervisors, in sometimes intense emotional situations.
Ability to comprehend and follow instructions, to make decisions without supervision and to prioritize tasks in order to meet appropriate deadlines.
Ability to memorize, recollect and quickly retrieve dates, names, times, and other data.
Ability to work under pressure and complete assignments on time when confronted with frequent stressful, emergency, critical or unusual situations.
Ability to participate in and attend all departmental and hotel-wide meetings.
Ability to walk, stand, lift, reach, pull, push, twist, turn, and grasp.
Assist in taking reservations and seating guests when necessary.
Transport dirty glassware to dishwasher area when necessary.
Must pay attention to detail in order to deliver precisely what the guest has ordered.
Must be capable of standing or walking for long periods of time.
Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein’s at the Nikko.
Our culture is based on 5 Core Values: Service, Collaboration, Credibility, Achievement, and Fun. We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating “Fantastic Memories” (Subarashii Omoide) to our external and internal guests. Consistently ranked as a "Best Place to Work" and “Best and Brightest Companies to Work For” in the SF Bay Area. Hotel Nikko San Francisco offers competitive salaries and a fun and rewarding work environment.
Full Time Hourly Benefits:
Zero-deductible Medical Plan
Pre-Tax Commuter and Parking Benefits
Dental (PPO/DMO)
PTO
Vision
Floating Holidays
Chiropractic and Acupuncture Services
Birthday Pay
Life Insurance
401K Matching Program
Flexible Spending Account (FSA)
2% Company Profit Sharing
Hotel Nikko San Francisco Full Time Hourly Perks:
Friends & Family Rates at Nikko/Okura Hotels
Reciprocity Rates at Participating Hotels
Employee Discounts in ANZU and Feinstein’s at the Nikko
Travel Assistance through Mutual of Omaha
Free Employee Dining Room Meals
Employee Computer Access for Web Browsing and Printing
Fitness/Gym Reimbursement
Employee Job Referral Program
Employee Recognition Programs and Employee Appreciation Events
Discounts on the following: Offsite Parking, Personal Dry Cleaning & Laundry, Movie Tickets, Amusement Park Tickets, Work Safety Shoes
Important Notice
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time-to-time.
We are an Equal Opportunity Employer and M/F/V/D
“Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Qualifications
Job Summary
We are looking for a cocktail server, who will have a genuine passion for guest service, and the ability to work well in a team. The cocktail servers responsibilities include speaking with customers, taking drink and food orders, making recommendations, processing payments, and ensuring that customers’ needs are met and they have an excellent time. You should be a skilled multi-tasker with a passion for customer satisfaction and knowledge of wines, beer, and cocktails.
Job Duties and Responsibilities
- Assisting with opening and closing duties, such as preparing ingredients and restocking items, such as straws, napkins, etc.
- Maintain and monitor freshness of products served including, but not limited to wines, juice mixers, coffee, and dairy products.
- Accept and record orders. Assist guests with questions regarding food preparation and beverage service.
- Present beverages and/or food to guests in the manner prescribed by hotel standards.
- Provide service from moment of arrival through departure. Service includes, but is not limited, clearing glassware, debris, and sanitizing tables.
- Ensure all tables and chairs are in good repair and arranged properly for specific function. Inspect all equipment. Report any problems to appropriate personnel. Follow up to ensure correction of any problems.
- Ensure furniture are set to specific standards.
- Utilize computer to record, update and place order, generate and close check.
- Present accurate check for payment when requested or at end of meal. Accept payment for services rendered and input payment into computer.
- Greet all guests upon arrival. Welcome guest by name when s/he is a repeat customer.
- Maintain safety and cleanliness of workstation. Ensure work area meets standards set at completion of work shift including but not limited to replenishing glassware and linen.
- Interact in courteous and professional manner with guests and hotel staff with whom employee comes into contact.
- Attend to guest requests or complaints when possible and appropriate, inform supervisor or appropriate person of request and follow up to ensure it was resolved.
- Performs other related duties as assigned.
- Learn about food and beverages, such as wine, beer, and cocktails.
- Take inventory of supplies and ingredients.
- Check identification to ensure customers are the proper age to purchase alcoholic beverages.
- Standing, walking and carrying heavy trays of food and drinks.
- Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers.
- Adhere to Forbes 5-Star Standards set forth by the hotel
Required Qualifications
- Minimum 1-2 years experience as a server in a restaurant or bar/lounge.
- Minimum 1 year of guest service experience.
- Previous experience preferred in lounge and bar service establishment.
- Must be at least 18 years of age, or of age specified by State Alcohol Control Laws.
- All candidates must be fluent in verbal and written English
- Must have a flexible schedule and be available to work weekends and holidays.
- Knowledge and ability to stand up and disassemble linens, tables, china, flat, and glass wares to conform to hotel standards.
- Knowledge of and ability to maintain state and federal health code standards.
- Ability to add and subtract five digits numbers. Ability to perform mathematical operations with units of measure including, but not limited to dollars and cents.
- Ability to understand and comply with safety precautions in use of chemicals.
- Ability to maintain good relations with staff and guests.
- Ability to converse calmly with irate guests, co-workers, and supervisors, in sometimes intense emotional situations.
- Ability to comprehend and follow instructions, to make decisions without supervision and to prioritize tasks in order to meet appropriate deadlines.
- Ability to memorize, recollect and quickly retrieve dates, names, times, and other data.
- Ability to work under pressure and complete assignments on time when confronted with frequent stressful, emergency, critical or unusual situations.
- Ability to participate in and attend all departmental and hotel-wide meetings.
- Ability to walk, stand, lift, reach, pull, push, twist, turn, and grasp.
- Assist in taking reservations and seating guests when necessary.
- Transport dirty glassware to dishwasher area when necessary.
- Must pay attention to detail in order to deliver precisely what the guest has ordered.
- Must be capable of standing or walking for long periods of time.
Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein’s at the Nikko.
Our culture is based on 5 Core Values: Service, Collaboration, Credibility, Achievement, and Fun. We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating “Fantastic Memories” (Subarashii Omoide) to our external and internal guests. Consistently ranked as a "Best Place to Work" and “Best and Brightest Companies to Work For” in the SF Bay Area. Hotel Nikko San Francisco offers competitive salaries and a fun and rewarding work environment.
Full Time Hourly Benefits:
- Zero-deductible Medical Plan
- Pre-Tax Commuter and Parking Benefits
- Dental (PPO/DMO)
- PTO
- Vision
- Floating Holidays
- Chiropractic and Acupuncture Services
- Birthday Pay
- Life Insurance
- 401K Matching Program
- Flexible Spending Account (FSA)
- 2% Company Profit Sharing
Hotel Nikko San Francisco Full Time Hourly Perks:
- Friends & Family Rates at Nikko/Okura Hotels
- Reciprocity Rates at Participating Hotels
- Employee Discounts in ANZU and Feinstein’s at the Nikko
- Travel Assistance through Mutual of Omaha
- Free Employee Dining Room Meals
- Employee Computer Access for Web Browsing and Printing
- Fitness/Gym Reimbursement
- Employee Job Referral Program
- Employee Recognition Programs and Employee Appreciation Events
- Discounts on the following: Offsite Parking, Personal Dry Cleaning & Laundry, Movie Tickets, Amusement Park Tickets, Work Safety Shoes
Important Notice
- This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time-to-time.
- We are an Equal Opportunity Employer and M/F/V/D
- “Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.