Loan Operations Specialist- Titles Focused

Greenwood Credit Union has an exciting opportunity to join our Loan Operations team as a Loan Operations Specialist. We offer competitive salaries, excellent benefits, opportunities for growth and development, and a friendly and fun culture.

General Summary

This position is primarily responsible for performing a wide range of tasks in relation to the servicing of the Credit Union's consumer loan portfolios and providing operational support to multiple departments in the Credit Union as well as to Credit Union members according to established Credit Union policies, standards, security procedures and legal and regulatory guidelines.

Essential Functions

The essential functions of this position ensure a wide range of support to the Loan Operations department and may include, but are not limited to:

- Perform various tasks in the Credit Union's core operating system, including the onboarding of new loans, handling loan payoffs, and processing ongoing loan maintenance transactions, including loan modifications, loan disbursements, loan payment corrections, due date changes, etc.

- Responsible for the tracking, maintaining, and timely payment of all homeowner's, flood, and private mortgage insurance of all escrowed and non-escrowed residential mortgage and home equity loans.

- Ability to complete, examine, and interpret the periodically run escrow analysis and effectively communicate the results of the analysis to members who may have questions or concerns.

- Provide support in all title administration responsibilities by monitoring the receipt, recording, and release of vehicle titles and other lien filings, which will include daily interaction with members, dealers and insurance companies as applicable.

- Prepare various reports on a periodic and on an as-needed basis by gathering, categorizing, and summarizing data pertaining to the Credit Union's loan portfolio.

- Effectively research and resolve routine and complex member inquiries primarily on loan accounts as well as other general account information by using all methods of correspondence.

- Process monthly billing statements, weekly adverse action notices and the ordering and re-ordering of loan payment booklets as-needed as well as follow up on the receipt of undeliverable notices and payment booklets.

- Perform loan audit review on newly on-boarded loans as well as gather applicable loan files routinely requested by internal and external auditors.

- Assist in drafting, implementing, and continuously enhancing departmental procedures.

- Provide assistance as needed in servicing loan participation accounts including processing transactions as well as performing the daily remittance and monthly reporting of the Fannie Mae mortgage investor program.

- Perform other duties as assigned to contribute to departmental efficiency and work cooperatively with other departments to support each other in serving GCU members.

- Inspire teamwork, respect and effective communication in a diverse work environment.

- Demonstrate and uphold Greenwood Credit Union's core values and represent the Credit Union with a high level of professionalism, respectable image and positive demeanor.

- Acquire and demonstrate knowledge of GCU products and services.

- Maintain consistent compliance with credit union policies and procedures and regulatory laws applicable to position.

- Complete annual regulatory compliance and required job related training as assigned; actively participate in job-related educational and professional development opportunities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the qualifications required of the position:

Education and Experience

- High school diploma or equivalent; Associates degree in business, finance or accounting preferred

- Minimum three (3) years of consumer lending or consumer loan servicing experience preferred

- Minimum two (2) years of experience in financial services industry and banking operations preferred

Knowledge

- General knowledge of accounting principles preferable

- Working knowledge of mortgage loan terminology and regulations preferred

- Fluent in English; Bilingual a plus

- Thorough knowledge of laws and regulations governing credit union operations as applicable to position

- Knowledge of and adherence to proper telephone and email etiquette

Skills

- Accurate data entry and strong technical and mathematical skills

- Demonstrated proficiency in basic computer applications, including Microsoft Office and internet navigation

- Exceptional interpersonal, verbal and written communication and phone skills

- Developed organizational and time management skills

- Strong critical thinking, problem solving, and reasoning skills

Abilities

- Self-motivated and capable of working efficiently and with accuracy in a dynamic, high volume environment with established productivity goals

- Must be adaptable to various competing demands and meet deadlines in a fast paced environment

- Strong attention to detail with ability to audit, identify and correct procedural errors

Other

- Dependability and flexibility with work hours and work assignments

- Ability to work a minimum of forty (40) hours per week and overtime, as needed

- Commitment to team environment, member confidentiality and outstanding member service

- High degree of professionalism with positive and professional image and demeanor

Greenwood Credit Union is an Equal Opportunity/Affirmative Action Employer and therefore provides equal employment and advancement opportunities to all employees and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.