Practice Assistant II

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Practice Assistant II – Bilingual Spanish/English

Phyllis Jen Center | Brigham and Women’s Hospital | Boston, MA | Hybrid

Bring your call center experience, customer service skills, and ability to communicate in Spanish and English to a patient-centered team at Brigham and Women’s Hospital. As a Practice Assistant II at the Phyllis Jen Center, you will help patients and referring providers access care by delivering responsive service, coordinating appointments, and ensuring accurate registration information.

What You’ll Do

• Answer incoming calls promptly and professionally, following established telephone and service standards.

• Respond to routine questions about appointments, parking, directions, and practice or hospital services, and connect callers with the appropriate resource when needed.

• Schedule, cancel, and reschedule patient appointments while helping accommodate patient and referring-provider needs.

• Complete pre-appointment registration intake and accurately collect or update demographic and insurance information.

• Set clear expectations for visits, including financial matters, and provide necessary follow-up information and instructions.

• Apply knowledge of HMOs, managed care, and other third-party insurers.

• Perform other duties as assigned.

Qualifications

What You’ll Bring

- High school diploma, GED, or equivalent experience.
- At least one year of applicable work experience.
- Excellent interpersonal, customer service, prioritization, and problem-solving skills.
- Ability to succeed in a fast-paced, high-volume environment with frequent customer contact.
- Spanish-language skills and call center experience strongly desired.
- Additional training in office systems or other post-high-school education preferred.
- Ambulatory or primary care experience is a plus, but not required.

Additional Job Details (if applicable)

Why Brigham and Women’s Hospital?

Every employee plays a role in putting patients first. You will join an organization committed to high-quality, safe care; respect and dignity; collaboration; accountability; professional growth; and service excellence for our local and global communities.

Work Location and Schedule

The Phyllis Jen Center is located on the Brigham and Women’s Hospital main campus at 75 Francis Street in Boston. This position becomes 20% hybrid—one remote day per week—after six months.

Remote Type
Hybrid

Work Location
45 Francis Street

Scheduled Weekly Hours
40

Employee Type
Regular

Work Shift
Day (United States of America)

Pay Range
$17.71 - $24.94/Hourly

Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.