About this role
Who We Are:
Voted Best of Austin in 2022, Longhorn Village is a Texas born and bred not-for-profit retirement community that guarantees independent living for our residents , plus a full continuum of on-site care that includes assisted living , memory care , skilled nursing and rehabilitation . If you love providing exceptional customer service and are interested in serving the needs of a growing community of active-minded senior adults, please consider joining our award-winning team.
Who You Are:
We are seeking a candidate with a strong positive attitude toward customer service to act as our Dining Room Supervisor. This person will have a genuine interest in geriatric care and be able to motivate while maintaining relationship with staff and residents. The right candidate will always strive to do the best job possible, to be creative and to work towards accomplishing facility goals.
Position Summary:
Under the supervision of the Dining Room Manager, the Dining Room Supervisor is to supervise the day to day functions of the dining venues at the commons, lounge, and all food related events; schedule staff; maintain neat and orderly facilities; ensure staff are sufficiently trained in their position; keep accurate books and follow accounting procedures; strives to maintain a high staff moral; most importantly, handles customer complaints and criticisms in a positive, solution oriented manner.
Accountabilities :
- Ensures that dining rooms and events begin on schedule.
- Ensures that all residents and guests are always greeted professionally and courteously.
- Is present in the dining room during hours of operation.
- Fills in as host, server, expediter, or any other dining related position when needed.
- Schedules staff. Ensures staffing levels are sufficient for dining room and all events.
- Keeps a daily log book of activities such as attendance, service situations, meal count, etc.
- Evaluates all Servers, Hosts and Bartenders.
- Ensures that proper standards of attire for staff are upheld.
- Implements in-service training for all front house staff.
- Responsible for upkeep of linens, skirts and banquet supplies.
- Responsible for liquor orders and liquor inventory.
- Ensures proper opening and closing procedures are followed.
- Promotes and supports decisions of the Executive Chef/Sous Chef.
- Assists the Executive Chef/Sous Chef with regards to all responsibilities of special functions.
Full Time Benefits:
- Medical, Dental, Vision, HSA, FSA
- Short Term Disability, Accident, Life Insurance
- Paid Time Off
- 403B Retirement Savings Plan with discretionary employer contribution
- Employee Assistance Program
- Discount Meal Program
Qualifications
Qualifications
- High school graduate or equivalent, but not necessary.
- Must be able to read, write and follow written and verbal directions.
- Must have supervised a minimal staff of 5-10 people for at least one continuous year.
- Must be familiar with styles of service (banquet, table-side, family style, etc.).
- Must be trained as a Hostess and Server.
- Must be familiar in scheduling, training, evaluating and interviewing of personnel.
Longhorn Village is an Equal Opportunity Employer and values diversity within the workplace.