Field Service Representative for Sasebo, Japan

The Field representative based in Sasebo, Japan serves as an interaction between Coastal Pacific operations and the customer. Serves as a key communications link between the Far East service platforms, customers and CONUS based team members.

Roles & Responsibilities :

- Provide responsive, professional customer service to U.S. military installations and Navy ships.
- Oversee operations at the Fukuoka warehouse facilities.
- Coordinate preparation for quarterly and annual warehouse sanitation audits and oversee food defense activities.
- Resolve customer concerns and coordinate corrective actions with the appropriate teams.
- Maintain effective relationships with Navy ship and land-based customers, the DLA Troop Support Contracting Officer’s Representative (COR), and CPFD service providers.
- Coordinate with CPFD team members across all service areas to support customer requirements.
- Prepare daily Order Acknowledgement (ORDAK) reports, recommend substitutes for items not in stock (NIS), and accurately process customer-requested changes to quantities and delivery dates.
- Verify stock availability, relabel products approved for shelf-life extensions, and coordinate special product deliveries.
- Track inbound containers and recommend transfers between warehouses to support inventory replenishment.
- Oversee Deli, Bakery, and GSA operations in southern Japan.
- Provide service support for Air Force Non-Appropriated Fund (AFNAF) operations as assigned.
- Perform other related duties as assigned.

Job Requirements :

Education :

HS Diploma or GED equivalent

Experience :

Customer Service, Distribution, Logistics and/or Sales experience a must. Prior military experience preferred.

Additional Qualifications :

- Ability to work independently without direct supervision
- Demonstrate the ability to communicate effectively, in writing and orally with internal and external customers/vendors.
- Strong and dependable team player
- Detail oriented, time management and multitasking skills a must.
- Must complete and pass a background check to obtain SOFA Status
- Must have a vehicle and authorization to drive on all local military bases

Compute r Skills :

- Working knowledge of Microsoft applications to include Word, Excel (formulas), Outlook and other standard programs