About this role
Requisition No: 885541
Agency: Children and Families
Working Title: OPERATIONS REVIEW SPECIALIST - 60002286
Pay Plan: Career Service
Position Number: 60002286
Salary: AGENCY TO UPDATE
Posting Closing Date: 10/15/2026
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Working Title: Operations Review Specialist
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Announcement Type: Internal
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OCCUPATIONAL PROFILE
Job Family: Community and Social Services
Occupational Group: Counseling and Social Work
Job Category: General
OCCUPATION: Community and Social Services Specialist, All Other
Certifications: Child Protection Certification
Job Description:
This is a highly responsible position requiring extensive knowledge of child abuse, neglect and experience in child protection programs and therefore must maintain an expertise in all administrative rules and statewide policies regarding licensing and other family safety requirements related to children served through both in-home and out-of-home care. The incumbant assigned to a regional quality assurance unit must be able to develop and implement methods for monitoring and evaluating quality of service and compliance with rules, policies and statutes in all child welfare program areas. The incumbent must demonstrate the Department's values of integrity, accountability, responsiveness, empowerment, collaboration, innovation, personal responsibility, quality, urgency and choice. Specific duties and responsibilities of the position include but are not limited to the following:
Participates in the preparation and planning for various types of reviews including: child protective investigations, case management services, licensing, individual case reviews validation monitoring, child death reviews, statewide program reviews and federal compliance/quality services reviews. Researches applicable laws, rules or policies. Develops review standards and data collection tools, if needed. Develops sample selection and review methodologies.
Leads and is a reviewer for quality assurance reviews for child protective investigations and foster care licensing [including "do drop in" activities] as assigned. Organizes and assigns review team responsibilities and activities. Duties include establishing the review sample, review site logistics, and assigning cases in the web portal, when applicable. Analyzes data available in automated information systems on child protection programs. Reviews case files to collect review data. Interviews staff, providers and clients to gain additional perspective on review findings when needed. Ensures case consultations occur for all reviews with the CPI, supervisor and assigned administrator. Prepares entrance and exit interviews with circuit, regional and CBC staff to present review findings, when assigned.
Assists with pre-service, in-service and FSDMM training to CPI staff in Central Region as assigned.
Develops and presents training for community providers or groups as assigned.
Provides technical assistance to the circuits or community based care agencies on various types of programmatic or systemic issues.
Performs other duties as required.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.