Climbing Attendant - Hoover Met Complex

CLIMBING ATTENDANT - Hoover Met Complex

HOOV SFM, LLC

LOCATION: HOOVER, AL

DEPARTMENT: OPERATIONS

REPORTS TO: CLIMBING LEAD

STATUS: PART-TIME/SEASONAL (NON-EXEMPT)

ABOUT THE COMPANY:

Hoover Metropolitan Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Hoover Metropolitan Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Climbing Attendant is responsible for all aspects of the guest's climbing experience. Each team member will be assisting all guests and climbers during their time in the Climbing & Adventure facility. Initial on the job training will be provided in addition to continued training responsibilities.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

- Greet guests promptly and provide excellent customer service

- Always be encouraging and positive to all guests and refrain from using negative language

- Know and enforce the facility's policies and procedures

- Complete check-in procedures and process payments

- Assign barcode key tags to those who purchase a monthly membership

- Keep track of memberships and family units within Rock Gym Pro

- Be knowledgeable about pricing, events offered, equipment, and all climbing structures

- Complete daily assignments before, during, and after each shift as directed by management

MINIMUM QUALIFICATIONS:

- Ability to work with a wide variety of ages from pre-school through adult

- Flexible work schedule (e.g. nights, weekends, holidays and long hours) and regular attendance is necessary

- Must be able to work with computers, barcode scanners, webcams, and online waivers

- Excellent communication skills, both verbal and written

- Ability to maintain focus in a high-volume, fast-paced environment

- Must have excellent guest service skills

- Must be detail-oriented and have outstanding organizational skills

- Ability to multi-task and prioritize

- Ability to remain calm and focused in difficult and stressful situations

- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members

- Must work well with others

- Must take personal initiative for the betterment of the team and facility

- Committed to the safety and wellbeing of others

- Must be at least 16 years old

WORKING CONDITIONS AND PHYSICAL DEMANDS:

- Must be able to stand for long periods of time

- Must show proficiency with all climbing equipment, procedures, and elements

- Must be able to manually belay in case of emergency

- Must be able to lift 40 pounds waist high

- Must wear proper uniform

- Facility has intermittent noise

PREFERRED:

- Climbing experience or a willingness to learn