Support Engineer, Identity and Access Management

Description

Do you have a passion for protecting data and ensuring compliance at scale? We are looking for a detail-oriented Support Engineers to join our data protection team, where you will investigate access to Amazon's most sensitive and regulated data. You will independently review SQL queries, access logs, and large datasets to determine compliance with policies and standard operating procedures, making clear determinations that protect customer trust and data integrity.

In this role, you will combine technical investigation skills with stakeholder engagement, interpreting complex access patterns and coaching teams on compliant data handling. You will evaluate access requests against data-handling policies, document findings with clarity and precision, and escalate high-risk cases with sound judgment. This is an opportunity to apply your analytical expertise to meaningful work that safeguards data across one of the world's largest technology platforms.

Key job responsibilities
- Investigate access to sensitive data by reviewing SQL queries and access records to determine what data was accessed and whether that access is compliant with policies and standard operating procedures
- Interpret dashboards, logs, and large code and data sets to reach clear compliance determinations, applying analytical reasoning to identify patterns and assess risk
- Engage stakeholders and other Amazon employees to understand access behavior, remediate non-compliant practices, and share best practices that help them maintain compliance and keep data access safe
- Process access requests to protected data, evaluating internal use cases against data-sharing and data-handling policies to ensure appropriate access controls
- Document investigation findings clearly and concisely, articulating impact, the steps taken, and the current state of each case, and escalate complex or high-risk findings with sound judgment following information security guidelines

A day in the life
Much of your day is investigative work: reviewing SQL queries and access records to determine what data was accessed and whether that access is compliant with policy and standard operating procedures. Some investigations involve engaging stakeholders to understand access, remediate behavior, and coach them on compliance best practices. You will process requests for access to protected data, evaluating use cases against data-handling policy. Where needed, you will write queries to validate findings across datasets. As you build expertise, you will resolve cases independently and seek guidance from experienced engineers when cases are complex or findings are high-risk.

This role includes occasional on-call responsibilities.

About the team
Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture

In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training and Career growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

We protect Amazon's most sensitive and regulated data by monitoring and investigating access to protected data. Our team is dedicated to maintaining the highest standards of data security and compliance, ensuring that customer and business data remains safe and is accessed only in accordance with established policies.

As part of our team, you will work in a collaborative environment where your investigative work directly contributes to safeguarding data at scale. You will have opportunities to develop your technical and analytical skills, learn from experienced engineers, and play a meaningful role in protecting the data that supports Amazon's mission to be Earth's most customer-centric company.

Basic Qualifications

- Experience in SQL
- Knowledge of writing and optimizing SQL queries in a business environment with large-scale, complex datasets
- Experience troubleshooting problems and offering solutions to streamline complex challenges, or experience working with stakeholders
- Experience with data analytics platforms (Power BI, Python, SQL, Tableau), or experience working with Excel, reporting tools, and large-scale data mining tools, such as Power BI, Python, SQL, or Tableau
- Experience performing data analysis and troubleshooting data integrity issues
- Bachelor's degree or above in Computer Science, Computer Engineering, Cybersecurity, or other related discipline, or experience with equivalent introductory technical domain knowledge

Preferred Qualifications

- Knowledge of information security technologies such as security design review, threat modeling, risk analysis, and software testing techniques
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in technical support
- Experience communicating with a wide range of stakeholders, including colleagues and leadership, or experience with external customer interaction
- Experience creating and delivering written and oral communications for technical and non-technical audiences
- Can work proactively and independently, meet deadlines, and deliver on projects and tasks

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.