Bilingual Call Center Agent

Bilingual Call Center Agent

At Wolfe Eye Clinic, we create Better Vision for a Better Life.

We have an immediate opening for a full-time Bilingual Call Center Agent on-site in our Marshalltown office.

Schedule:

- Monday – Friday

- 8:00 am - 5:00 pm

Responsibilities include:

- Answering telephone calls in a clear professional manner.

- Directing telephone calls accordingly.

- Making, canceling, and rescheduling patient appointments.

- Gathering, verifying, and entering demographic information.

- Making outbound calls as needed.

- Maintaining patient records according to HIPAA guidelines.

- Effectively interacting with co-workers, physicians, and patients.

- Performing other duties as needed.

Qualifications include:

- Bilingual proficiency in English and Spanish is required.

- Ability to demonstrate strong patient service skills.

- Ability to effectively enter information into a variety of computer programs.

- Ability to portray a professional attitude and appearance.

- Ability to demonstrate strong verbal and written communication skills.

- Ability to work independently and as part of a team.

- Ability to thrive in a fast pace, high-call volume environment.

- Ability to work M-F between the hours of 8:00 AM and 5:00 PM

Previous experience in a call center or medical office required.

If you are interested in being part of a quality-driven organization while receiving a competitive wage, daytime work hours, M-F work schedule, and benefits (health and dental, 401k, paid time off, etc.), please apply.

EOE

Qualifications

- Bilingual proficiency in English and Spanish is required.

- Ability to work M-F between the hours of 8:00 AM and 5:00 PM

- Previous experience in a call center or medical office is required.