Customer Concierge Associate I

The Customer Concierge Associate I provides foundational customer and operational support for Premier programs.  This role focuses on learning TreviPay products, processes, and service standards while delivering consistent, high-quality support experiences.
 
Key Responsibilities
Customer Support & Service Delivery
- Respond to inbound customer emails and calls with professionalism, empathy, and accuracy.
- Support basic customer inquiries related to invoices, payments, account status, and disputes using documented procedures.
- Escalate complex or high-impact issues to senior team members with clear documentation and context.
- Ensure all customer interactions are accurately logged and documented.
Issue Support & Learning
- Assist in researching customer issues and gathering required information to support resolution.
- Learn First Contact Resolution (FCR) principles and support resolution efforts led by senior specialists.
- Follow established service standards to deliver a consistent and positive customer experience.
Operational Support
- Complete assigned operational tasks related to receivables, disputes, and payment processing.
- Review basic reports or dashboards to understand account activity and trends.
- Maintain attention to detail to ensure data accuracy and compliance.
Success Measures
- Timely and accurate handling of assigned customer inquiries.
- Demonstrated learning of TreviPay programs, tools, and processes.
- Consistent adherence to service quality standards.
- Positive customer feedback on professionalism and responsiveness.
Qualifications
- 1–3 years of experience in Customer Support, Operations, or a related role.
-Bachelor's Degree preferred or equivalent relevant experience
Skills
- Strong customer service mindset and communication skills.
- Willingness to learn financial and operational concepts.
- Basic problem-solving and analytical abilities.
- Ability to follow processes and work effectively within a team.

Why you will love working at TreviPay
Competitive salary
Paid parental leave
Generous paid time off
Medical, dental, vision, FSA, Life/AD&D, long and short term disability
401K matching
 Employee referral program
At TreviPay we believe:
in saying yes to unique and challenging requirements
empowered team members are creative team members
our products make the customer’s day just a little bit better
work/life balance makes us all more effective
TreviPay is an Equal Opportunity and Affirmative Action Employer.  We welcome all veterans and disabled applicants.
 
Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact [email protected] to request an accommodation.