Senior Process Improvement & Compliance Consultant

About Ember

Ember Group Consulting is a Charlotte-based management consulting firm focused on helping organizations navigate complex business challenges, optimize operations, and drive meaningful transformation. We partner with clients across a variety of industries, including financial services, healthcare, life sciences, and energy, delivering expertise in program and project management, process improvement, risk and compliance, and business transformation. Our people-first approach is rooted in building long-term relationships, delivering impactful solutions, and creating opportunities for our consultants to grow professionally while making a difference for our clients.

Position Overview

We are seeking an experienced Senior Process Improvement & Compliance Consultant to join our growing team in a full-time, long-term consulting capacity. This individual will bring a strong background in business process assessment, redesign, and operational improvement, with experience supporting compliance-related processes and controls.

The ideal consultant will have hands-on experience evaluating current-state processes, identifying operational risks and inefficiencies, and designing practical, sustainable future-state solutions. Experience with Material Nonpublic Information (MNPI), information barriers, restricted and watch lists, or related compliance operations is highly valued. While financial services experience is a plus, we are ultimately looking for a versatile consultant who enjoys solving complex business challenges and is excited about supporting clients across different industries over the course of their career.

Key Responsibilities

- Lead process improvement and redesign initiatives, assessing existing workflows, identifying gaps, and developing recommendations to improve operational efficiency, effectiveness, and risk management.
- Facilitate stakeholder interviews, process walkthroughs, and working sessions with business leaders, compliance teams, and subject matter experts to understand current-state operations.
- Develop detailed process maps, inventories, and supporting documentation to evaluate workflows, controls, dependencies, and opportunities for improvement.
- Assess business processes across key operational and risk dimensions, identifying control gaps, inefficiencies, and areas for standardization or automation.
- Lead future-state design workshops and collaborate with stakeholders to develop actionable process improvements and sustainable operating models.
- Support compliance-related processes, including information barriers, MNPI reporting, wall-crossings, restricted and watch lists, and access management controls.
- Evaluate existing governance structures, control frameworks, and procedures to identify risks and recommend enhancements.
- Partner with cross-functional teams to ensure alignment between business processes, compliance requirements, and operational objectives.
- Provide guidance and oversight to analysts or junior team members supporting process documentation, assessments, and deliverables.
- Prepare clear, concise findings, recommendations, and presentations for senior stakeholders and leadership teams.

Requirements

Qualifications & Experience

- 10+ years of experience in process improvement, business process redesign, operations consulting, compliance operations, or a related field.
- Demonstrated experience leading current-state assessments, process mapping, gap analyses, and future-state process design.
- Exposure to compliance operations, information barriers, MNPI controls, restricted or watch lists, wall-crossing procedures, or related regulatory processes.
- Strong understanding of operational risk, internal controls, governance, and process optimization.
- Proven ability to facilitate discussions and workshops with senior business leaders, compliance stakeholders, and cross-functional teams.
- Experience translating complex business processes and challenges into clear, actionable recommendations.
- Strong analytical, problem-solving, documentation, and stakeholder management skills.
- Ability to manage multiple priorities, work independently, and lead initiatives in complex, fast-paced environments.
- Excellent communication and presentation skills, with the ability to engage effectively with stakeholders at all levels.

Preferred Qualifications

- Experience within financial services, particularly asset management, investment banking, or other highly regulated environments.
- Familiarity with control room operations, information barrier programs, and regulatory compliance processes.
- Experience with identity and access governance, access certifications, or access management controls.
- Exposure to designing or improving controls across multiple business units, regions, or countries.
- Previous consulting experience supporting process transformation or operational improvement initiatives across different industries.

Benefits

At Ember Group Consulting, we believe our people are what make the difference. We offer the opportunity to build a long-term consulting career while gaining exposure to diverse clients, industries, and complex business challenges. Our consultants are valued members of the Ember team, supported by a collaborative, relationship-driven culture that prioritizes professional growth, meaningful work, and genuine connections.

We are committed to creating an environment where our people feel supported, empowered, and excited about the impact they make.

We spark the opportunity. You ignite your career.