F&B Outlet Manager (Cove)

POSITION PURPOSE

Direct and organize the Food & Beverage functions within the outlets of the hotel in order to maintain high standards of food and beverage quality, service, and merchandising to maximize profits. Lead in product awareness and to strive to set the Resort's food & beverage programs apart from the industry as the leader in service, product, and sales.

ESSENTIAL FUNCTIONS

- Plan and direct the functions of administration and planning of the Outlets to meet the daily needs of operation.

Supports and manages the hotel Outlets while working closely with the Director of Food & Beverage and other hotel department managers.

- Responsible for short and long term planning of all Outlets (Restaurant, Grab & Go, Bar, and Pool Operations).

- Ensure effective hiring, training, coaching, and career development.

- Lead and coach the team towards achieving exceptional guest service and associate satisfaction results.

- Full understanding of Associate Engagement Survey

- Develop and implement creative strategies for revenue enhancement and cost containment.

- Develop and recommend the budget, marketing plans and objectives. Manage within those approved plans.

- Responsible for maintaining high energy, positive attitude, and professional appearance.

- Plan, coordinate & manage special events and holiday functions.

- Ability to take the initiative to run the outlets as a free standing

- Develop, implement and monitor schedules for the operation of all restaurants and bars to achieve a profitable result.

- Participate with the chef, in the creation of attractive and merchandising menus designed to attract a predetermined customer market.

- Implement effective control of food, beverage and labor costs among your departments.

- Establish and achieve predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising and promotion.

- Regularly review and evaluate the degree of customer acceptance of the individual restaurants. Recommend to management new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up of the customer market, or a change in the competitive environment.

- Continuously evaluate the performance and encourage improvement of the personnel in the food and beverage department. Plan and administer a training and development program within the department which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development. Oversee departmental matters as they relate to federal, state and local employment and civil rights laws.

- Administer, Monitor and Follow all of the Safety and Sanitation Guidelines set forth by the CDC and GPR including but not limited to all of the COVID-19 State and County ordinances

- Must be able to work flexible schedules including weekends and holidays

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

- Must be able to speak, read, write and understand the primary language(s) used in the workplace.

- Must be able to read and write to facilitate the communication process.

- Requires good communication skills, both verbal and written.

- Considerable knowledge of complex mathematical calculations and computer accounting programs. Budgetary analysis capabilities required.

- Ability to access and accurately input information using a moderately complex computer system.

- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.

- Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.

- Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA

Qualifications

QUALIFICATION STANDARDS

Education

High school or equivalent education required. Bachelors Degree preferred.

Experience

4-6 years experience in overall Food & Beverage operation as well as 2-3 years management experience Required.

Licenses or Certificates

Must have up to date Food Handlers Card

Must have TIPS certification

Ability to obtain and/or maintain any government required licenses, certificates or permits.

Attendance:

Regular attendance in conformance with the standards, which may be established by Westin/Sheraton Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations, non-compliance will be subject to disciplinary action, up to and including termination of employment.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Sheraton Carlsbad Resort & Spas owner or operator.

ACKNOWLEDGEMENT

I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I understand that this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Grand Pacific Hotel Services, L.P. reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed as directed by the Westin/Sheraton Carlsbad Resort & Spa. I understand that I may be required to work overtime, different shifts or hours outside the normally defined workday or workweek.

I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will associate. I have the right to terminate my employment at any time, with or without cause and with or without advance notice, and Westin/Sheraton Carlsbad Resort & Spa has a similar right. Nothing in this Handbook will limit the right to terminate at-will employment. No manager, supervisor or other associate of the Company has any authority to enter into an agreement for employment for any specified period of time or to make an agreement for employment other than at-will terms. Only the Co-Presidents of the Company have the authority to make any such agreement which must be in writing.