About this role
Position Overview
As our Office Manager, you will serve as the Bliss Advisor , leading the team and overseeing daily operations to ensure consistent delivery of the Smilebliss mission: Affordability, a Blissful Experience, and Time Efficiency. You will drive practice performance, support team development, and ensure every patient interaction reflects the Smilebliss model. This role is both a leader and a coach, responsible for creating a positive, efficient, and patient-centered environment.
Smilebliss Model Leadership
Lead Management and Scheduling
- Ensure timely outreach, follow-up, and scheduling of all new leads
- Support efficient consultations and encourage same-day treatment
- Maintain a productive schedule and strong patient flow
Operations and Practice Performance
- Oversee daily office operations and ensure systems are followed consistently
- Ensure accuracy in scheduling, contracts, and patient records
- Support practice growth through strong scheduling, case acceptance, and efficiency
Team Leadership
- Lead, coach, and develop team members
- Provide clear expectations, accountability, and ongoing support
- Foster a positive, professional, and patient-focused culture
Patient Experience
- Ensure every patient has a welcoming, efficient, and confident experience
- Support clear communication of treatment, affordability, and next steps
- Address patient questions and concerns promptly and professionally
Qualifications
- Dental or orthodontic experience preferred
- Leadership or office management experience
- Strong communication and organizational skills
- Ability to work in a fast-paced environment
- Alignment with Smilebliss mission and values