Manager, E-Commerce Network

What You'll Do

You will oversee and coordinate product movement and customer service across five sites ensuring compliance with organizational policies and applicable laws. The role involves managing network-wide key performance indicators, resolving customer issues, supporting site operations, and leading training and new site launches with occasional travel required.

Essential Functions

- Direct and evaluate product movement and customer service activities across multiple sites ensuring adherence to policies and regulations.
- Manage and monitor network-wide key performance indicators and service standards to optimize operational performance.
- Address and resolve daily customer issues escalated by sites or customers and maintain regular communication with site leadership.
- Oversee order volume, capacity, inventory, and supplies to ensure efficient order fulfillment and customer satisfaction.
- Prepare and lead weekly meetings with site managers and customers and submit required reports in a timely manner.
- Lead training initiatives for staff during new site launches and provide onsite support for customer service issues and new initiatives including travel as needed.
- Collaborate with business development and IT teams for pricing new opportunities and onboarding new customers.
- Other essential duties may be applicable and assigned as necessary.

What Experience and Education You Need

- Minimum 5 years of supervisory experience required.
- Associate's Degree preferred.
- Proficient in Microsoft Office including Word and Excel.
- Proficient with Warehouse Management Systems (WMS).
- Ability to interpret human resources regulations, safety rules, operating and maintenance instructions, and procedures manuals.

What Could Set You Apart

- Ability to manage supervisors and employees effectively.
- Ability to work efficiently in a fast-paced, deadline-oriented environment.
- Effective verbal and written communication.
- Ability to manage multiple tasks efficiently.
- Ability to negotiate, instruct, persuade, and reason with others.
- Attention to detail in all work activities.
- Ability to mentor and support the development of subordinate employees.
- Willingness to pursue professional growth and accept management development suggestions.

Physical Requirements

- Able to work in spaces with 55 inches (1.4 meters) of headroom.
- Able to tolerate working environment with inside controlled temperatures varying from 32 degrees Fahrenheit (0 degrees Celsius) to minus 45 (-45) degrees Fahrenheit (-43 degrees Celsius), as well as outside ambient temperatures (including heat, cold and precipitation).
- Able to climb ladders or step ladders.
- Able to tolerate heights up to 30 ft. (9 meters) and be able to access elevated products from inside safety cage.
- Able to wear personal protective equipment required for working at heights and in cold temperatures.
- Able to stand and/or walk continuously or frequently over an 8-10-12 hour shift. Occasionally required to stoop, kneel, crouch, or crawl.
- Able to frequently step up/on or step down/off to mount and dismount material handling equipment.
- Able to perform fine articulation movements with fingers/hands and/or feet to operate equipment.
- Depending on specific role, must be able to lift boxes of varying weights up 80 lbs. (36 kg) and carry product a distance of up to 6 ft. (2 meters) without mechanical assistance.
- Able to meet specific vision abilities required by this job, including close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
- Able to hear and speak in order to comprehend, respond to, and provide instructions and safety warnings, as well as able to read and understand packaging, shipping documents, and safety guidelines.

The Company's Good-faith and reasonable estimate of the range of possible compensation at the time of posting is min $115,500 $125,500 Per Year. Rate may vary based on work location

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. EOE/AA M/F/D/V.