About this role
Overview
HVAC Service Manager (Residential)
Join R Poust and elevate your career as an HVAC Service Manager with a company that values strong leadership, technical excellence, and outstanding customer service. In this role, you’ll lead a skilled team, drive operational performance, and play a key part in delivering high‑quality service to our customers. We offer a collaborative, growth‑oriented environment where your leadership and expertise make a direct impact on team success and business results. If you’re ready to take ownership, build and mentor a high‑performing team, and advance your career with an organization committed to long‑term development, we encourage you to apply!
What You’ll Do
- Lead, manage, and mentor a team of HVAC Technicians
- Foster a culture of safety, quality, accountability, and continuous improvement
- Drive division performance through goal setting, reporting, and team development
- Collaborate with sales and marketing teams to increase service, maintenance, and replacement opportunities
- Partner with operations, dispatch, and customer service teams to optimize scheduling and communication
- Improve efficiency through route optimization, workflow improvements, and technician performance tracking
- Serve as the subject‑matter expert for residential HVAC systems, installations, and service
- Stay current with HVAC codes, regulations (EPA, local/state), and emerging technologies
- Ensure top‑tier service quality, system performance, and customer satisfaction
- Resolve escalated customer concerns with professionalism and technical expertise
What You’ll Bring
- Minimum of 3 years of management experience in residential HVAC
- Strong knowledge of heating, cooling, and ventilation systems (installation, maintenance, diagnostics)
- Ability to inspire, coach, and develop technicians at all skill levels
- Commitment to delivering exceptional homeowner experiences
- Proven track record of meeting or exceeding revenue, efficiency, and quality goals
- Detail‑oriented with strong organizational and multitasking abilities
- Effective presentation and training skills; comfortable leading team meetings
- Confident, decisive communicator in a fast‑paced, goal‑driven environment
- Familiarity with service management software and dispatch systems
- Proficiency with computers and Microsoft Office (Excel, Word, PowerPoint)
What We Offer:
- Medical, Dental, and Vision Insurance: Affordable, comprehensive coverage
- 401(K) with Company Match: Plan for your future with confidence
- Company-Paid Long-Term Disability & Life Insurance: Security and peace of mind
- Voluntary Short-Term Disability & Life Insurance: Additional protection tailored to your needs
- Paid Time Off: Vacation, holidays, and sick time to support work-life balance
Compensation & Details:
- Pay: $100,000 – $125,000 annually (plus performance‑based bonuses)
- Job Type: Full‑Time
______________________________________________________________________________
Join our team at R Poust and become part of a company that values both its customers and employees. Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network!
R Poust May conduct a preemployment background check and drug test, subject to applicable law.
R Poust is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.