About this role
Ocean Grove RV Resort is seeking a friendly, customer-focused full-time Front Office Agent to join our team. As a key member of our Front Office team, you will be responsible for providing exceptional hospitality, assisting guests with check-ins and check-outs, handling reservations, and ensuring a smooth and welcoming experience for all visitors. This is a great opportunity to work in a fun, fast-paced resort environment while helping guests enjoy our accommodations and amenities.
Key Responsibilities:
- Greet and welcome guests warmly and provide excellent customer service.
- Process check-ins, check-outs, and reservations accurately and efficiently.
- Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
- Handle payments, process transactions, and maintain accurate records.
- Assist with resolving guest concerns or complaints professionally and efficiently.
- Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
- Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al.
- Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
- Maintain petty cash fund.
- Maintain a clean and organized front desk and lobby area.
- Work collaboratively with other departments to ensure a seamless guest experience.
- Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
- Other duties as assigned.
Qualifications & Requirements:
- Previous hotel or RV resort front desk experience preferred.
- High School Diploma or GED.
- Previous front desk, hospitality, or customer service experience preferred.
- Strong communication and interpersonal skills with a guest-first mindset.
- Intermediate to advanced computer proficiency, ability to use Microsoft 365.
- Ability to handle multiple tasks in a fast-paced environment.
- Must be detail-oriented, organized, and reliable.
- Maintain a professional appearance.
- Availability to work flexible shifts, including evenings, weekends, and holidays as needed.
We Offer:
- Competitive $17.00 an hour pay
- Work with a supportive team
- Four Medical plans to choose from
- Three Dental plans and a Vision plan
- A generous Paid Time Off plan and 9 paid holidays
- Free Short and Long-term Disability and Life insurance
- A 401(k) plan with 100% company match
- Valuable experience in hospitality and guest services
- A fun and engaging resort community
If youre passionate about providing excellent customer service and creating unforgettable guest experiences, wed love to hear from you!
This is a full-time year-round position working at Ocean Grove RV Resort located in St. Augustine, FL. Flexible scheduling required, including weekends and holidays.
EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace