Functional Lead

Capio Group is looking for an experienced Functional Lead!

Full-time employee - Remote
Salary: $120,000 - $130,000

About Us:

Capio Group is a California-based Information Technology Consulting firm serving the public sector since 2010. We assist the Government in delivering large, complex systems and solutions. Capio Group is a small, but quickly growing firm that mixes good ideas, with great people, to achieve extraordinary results for our clients. We offer the salary and benefits of the bigger companies, with the added bonus of a flexible workplace and a great work-life balance.

Scope of Work:

Capio Group is seeking an experienced Functional Lead to work as part of a team on the technical architecture, solution design, security, integration, and configuration strategy for a large-scale public-sector cannabis licensing platform. Functional Lead is responsible for translating complex government cannabis licensing regulations and operational business processes into functional requirements, configurable workflows, and system capabilities. This Functional Lead will serve as the primary bridge between business stakeholders and technical implementation teams, with particular emphasis on licensing, permitting, compliance inspections, enforcement case management, accounts receivable, and user acceptance testing.

The Functional Lead will be responsible for tasks including but not limited to:

- Business Process Analysis: Lead discovery workshops, analyze existing business processes, identify operational gaps, and define future-state workflows.
- Licensing Workflow Configuration: Translate cannabis licensing ordinances, multi-division approval processes, ownership hierarchy requirements, license amendments, and regulatory conditions into actionable system configurations.
- Compliance and Enforcement: Lead functional design for compliance management, inspection scheduling, mobile field inspections, violations, enforcement cases, and related regulatory workflows.
- Functional Requirements: Develop and validate requirements, user stories, acceptance criteria, business process maps, configuration specifications, and traceability documentation.
- Accounts Receivable: Define functional requirements for fee assessment, invoicing, payment workflows, aging reports, financial adjustments, waivers, and approval processes.
- Financial Controls: Establish functional requirements addressing separation of duties, auditability, financial reporting, and internal control considerations.
- Stakeholder Collaboration: Facilitate sessions with DCR SMEs, licensing staff, inspection personnel, enforcement teams, finance staff, and other City stakeholders.
- User Acceptance Testing: Coordinate UAT planning, scenario development, business rule verification, defect resolution, and functional acceptance.
- Reporting and Analytics: Define operational, licensing, inspection, enforcement, financial, and audit reporting requirements.
- Training and Transition: Support training teams with functional documentation, realistic business scenarios, and knowledge transfer.

Mandatory Experience:

- Must have minimum three (3) years of relevant experience supporting a government organization with an annual operating budget of at least $1 billion or serving a population of at least 900,000 residents.
- Must have minimum three (3) years of experience with similar Salesforce solutions in a jurisdiction that utilized permitting, inspections, and code enforcement capabilities.
- Must have minimum three (3) years of demonstrated experience for oversight of Salesforce functional implementation activities, including requirements, business workflows, system configuration, functional testing, and acceptance.
- Within the past five (5) years, must have demonstrated experience leading at least one enterprise system implementation for a large government entity utilizing a Salesforce solution or Salesforce development ecosystem.
- Must have minimum three (3) years of experience with public-sector jurisdictions currently using a product designed specifically for commercial cannabis licensing, including translating unique cannabis ordinances and social equity rules into standard system configurations and implementation best practices.
- Must have minimum three (3) years of experience implementing configuration-first or metadata driven, low-code cannabis licensing software platforms for public-sector agencies, including typical scale, duration, and complexity of such implementations.
- Must have minimum three (3) years of experience leading data migration projects from legacy or heavily customized systems.
- Must have minimum three (3) years of relevant experience providing platforms with an API-first that securely orchestrates data exchanges with external systems, payment gateways, enterprise financial systems, document repositories, and enterprise Geographic Information Systems (GIS).
- Must have minimum three (3) years of experience providing operational support and training for public-sector licensing systems, including support for end-users, system administrators, and technical staff.
- Must have three (3) years of experience with supporting accounts receivable functions for public-sector licensing or regulatory programs.
- Must have familiarity with audit, internal control, and separation-of duties requirements common to local governments.
- Must have minimum three (3) years of experience providing reporting and analytics tools for public-sector licensing or regulatory systems, including audit, financial, or operational reporting.
- Must be able to provide a client/user end reference contact information for each applicable project meeting the requirements upon request in the qualification form. The reference contact must be a representative of the company for which the project was developed and must have served in a management or supervisory role.
Equal Opportunity Employer:
  At Capio Group, our employees are our greatest asset and diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unyielding and is central to our mission and to our impact. We know that having diverse perspectives helps to generate better ideas to solve the complex problems of our diverse clients and the communities they serve.