About this role
Overview
Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.
Now is the best time to join Johnstone Supply . Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.
Responsibilities
Directs the activities of the Distribution Shipping department to ensure that stores receive the Right Product at the Right Time in the Right Condition.
- Ensures Johnstone stores receive the Right Product at the Right Time in the Right Condition by: monitoring the daily order-filling workload and directing labor needs; checking shipping documents for accuracy; answering questions related to the Shipping department; coordinating emergency or unusual shipments with truck lines; and ensuring distribution standard operating procedures (SOP’s) are followed.
- Ensures a safe work environment by: observing and coaching employees; removing potential safety hazards; maintaining a clean work area through a clean-as-you-work process; and participating as a permanent member of the Safety Committee.
- Maintains department staff by: conducting interviews in the hiring process and making recommendations; overseeing the training of new employees and cross-training of existing employees; coaching, counseling, and disciplining employees as necessary; and conducting mid-year and annual performance reviews.
- Ensures established performance standards and budgets are met by reviewing weekly, monthly, and quarterly reports and takes necessary actions.
- Maintains communication between employees and supervisors by conducting department meetings.
- Communicates daily warehouse staffing with fellow supervisors and makes recommendations for handling volume of work.
- Maintains Distribution Building integrity through lock up procedure and secures building at day’s end, as well as handling minor building maintenance when needed or applicable.
- Ensures end-of-day system close out process is performed nightly.
- Actively involved with Distribution Center’s carrier base including timely communication, monthly service reviews, and daily communication on issues that negatively impact the Distribution Center or its customer base.
- Works closely with the facility and/or department trainer – reviews discrepancies, identifies training needs of staff, and issues timely follow up with associates.
- Maintains equipment servicing including daily equipment checks, ensuring battery watering procedures are followed, and ensuring all necessary equipment repairs are made in a timely manner.
- Ensures all lift equipment drivers are tested on the machinery prior to issuing use approval.
- Acts as backup for Receiving and Inventory Supervisors.
- May use powered equipment at times.
- Performs all other duties as assigned.
Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will adhere to our company values and offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- Required:
High school diploma or general education degree (G.E.D.); 3+ years related experience and/or training; or equivalent combination of education and experience.
- Minimum of 1 year working in a lead or supervisory capacity in a warehouse environment.
- Experience operating forklift and other warehouse equipment safely and competently.
- Preferred:
Bachelor’s degree preferred.
Certificates, Licenses, and Registrations:
- Forklift certification required, or willingness to obtain on the job.
Job Knowledge, Skills, and Abilities:
- Comprehensive understanding of industry practices and company policies to resolve operational inefficiencies. Knowledge of aspects related to shipping and receiving in distribution industry.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Skill in operation of power equipment, including forklift, electric pallet jacks, and cherry picker.
- Familiarity with OSHA regulations for safe equipment operations.
- Must be able to work with minimal supervision under stressful conditions.
- Ability to lead teams based on company and departmental goals. Capable of motivating positive behaviors amongst team members.
- Ability to communicate information across different individuals, departments, and external parties in order to influence attitudes and actions.
- Knowledge of human resource management principles, including hiring, training and orienting, coaching, and evaluating employees.
- Ability to plan, organize, and direct the activities of subordinates.
- Strong ability to multitask; skilled at prioritizing work, managing time, and working efficiently. Strict attention to detail, highly organized, and works with a sense of urgency.
- Proactively seeks opportunities for optimizing processes and provides recommendations.
- Problem-solving skills: listening to, interpreting, and meeting needs of others; diagnosing and rectifying problems.
- Ability to get along with others in the workplace and resolve issues by working cooperatively and professionally; strong customer service skills.
- Ability to follow written instructions, complete paperwork, and write necessary documentation.
- While multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension.
Physical Demand
While performing the duties of this job, the employee is required to sit, stand, and walk on a concrete floor for much of the workday. The employee is regularly required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee is frequently required to lift and carry and/or move up to 50 pounds and required to lift more weight with mechanical assistance or the assistance of team members. For driving duties (if applicable), employee is required to sit for long periods of time and can experience bouncing and vibration. The individual is frequently required to talk or hear. Special vision requirements are near vision, distance vision, peripheral vision, and color vision.
Company Values
We’re also interested in hiring a great candidate that holds these values so we can further build a strong company culture:
- Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
- Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly.
- One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
- Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
- Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.
Benefit Overview
At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:
- Competitive Paid Time Off (PTO)
- Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
- Holiday pay – we recognize and pay our employees for 7.5 holidays per year
- Paid Parental Bonding Time
- Employer subsidized medical, dental, and vision plans
- Employer paid life insurance and short-term disability
- Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
- 24/7 Access to virtual care/telehealth options
- Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
- Wellbeing program with opportunity to earn reduced medical costs
- Employee Assistance Program (EAP) for you, and your family
- Tuition reimbursement
- Employee referral bonus program
- Employee service milestone recognition program
We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.
EOE & E-Verify Participating Employer.