Growth Support Representative

Join a Legacy of Connection and Excellence

Are you ready to be the heartbeat of a company that has been bridging the digital divide for over 75 years? At Direct Communications, we don’t just provide internet; we build the infrastructure of community and opportunity in rural Maine.

We are looking for a collaborative, "people-first" professional who thrives on helping others succeed. If you are someone who stays hungry for growth, maintains a humble "team-first" attitude, and possesses the emotional intelligence to build lasting relationships, you belong here.

Why You’ll Love It Here

- I nvested in Your Future: A 401(k) match of up to 6% and a tuition reimbursement program that covers both professional and personal development.

- Work-Life Harmony: Generous PTO (starting at 14 days) plus 10 paid holidays to keep you refreshed.

- Rewarding Results: A competitive base salary of $16 – $18/hour plus unlimited upsell commissions .

Our Core Values in Action

We are guided by Integrity, Growth, Respect, Sustainability, Strategic Leadership, and Community . These aren't just words on a wall; they are the standard by which we serve our rural neighbors and support our teammates.

The Impact You Will Make

Join a Legacy of Connection and Excellence

As a Growth Support Representative, you are the primary point of contact for our customers and the glue that holds our operations together.

- Cultivate Connections: Handle inbound calls, emails, and chats with empathy, helping customers navigate their broadband journey. Assist customers with technological conversions and administrative assistance.

- Drive Strategic Growth: Educate customers on high-end solutions like managed routers and mobile services to enhance their digital life.

- Master the Details: Coordinate installations and maintain meticulous CRM records to ensure a seamless "Broadband-in-a-Box" experience.

- Represent the Brand: Step out into the community at outreach events to share our mission and acquire new fans of our service.

- Analyze for Excellence: Produce KPI reports that help us make strategic decisions to improve the customer experience.

Who You Are

- Experience: 1–3 years in customer service, sales support, or administration (Broadband/Telecom experience is a plus!).

- Tech-Savvy: Comfortable with CRM systems (Salesforce/HubSpot) and basic broadband troubleshooting.

- Self-Motivated & Accountable: You take ownership of your work, admit mistakes, and are always looking for ways to contribute to the team’s success.

- Emotionally Intelligent: You read situations well, communicate with tact, and can handle objections with grace.

- Local Roots: Located in or near Unity , Maine with a valid driver’s license and a reliable vehicle. .

Why You’ll Love It Here

- Financial Future: 401(k) with a 6% company match.

- Rest & Recharge: Generous PTO (starting at 14 days/year) plus 10 observed holidays.

- Continuous Learning: Tuition Reimbursement Program for personal and professional development.

- Wellness & Support: Financial wellness support and on-the-job training.

- Perks: Free internet if you live within our service footprint!

How to Apply

Ready to be a part of something great? Join a company that values Integrity, Growth, Respect, Sustainability, Strategic Leadership, and Community. Apply today and help us connect Rockland to the future!

Direct Communications is an Equal Opportunity Employer and provider.