Guest Services Ambassador

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Services Ambassador-JLL

What this job involves:

As a Guest Services Ambassador at JLL, you'll be the welcoming face of our client's workplace, creating exceptional first impressions and fostering an environment where everyone feels valued from the moment they arrive. This role is about more than managing a front desk—it's about shaping experiences that reflect our commitment to collaboration and inclusivity. You'll coordinate visitor management, handle inquiries with professionalism and warmth, and ensure seamless day-to-day operations that support both our clients and their guests. We believe the most effective teams are built when everyone is empowered to thrive, and in this position, you'll play a vital role in creating that welcoming foundation. Your attention to detail, problem-solving skills, and genuine enthusiasm for helping others will make you an essential part of a team that's collectively shaping a brighter way forward.

What your day-to-day will look like:

• Greet all visitors, clients, and employees with a warm, professional demeanor and manage the visitor registration process

• Coordinate conference room bookings, catering requests, and special event logistics to ensure seamless workplace operations

• Respond to inquiries via phone, email, and in-person, providing accurate information and directing requests to appropriate parties

• Maintain a clean, organized, and welcoming reception area that reflects the professional standards of our clients

• Monitor building access and security protocols, ensuring compliance with safety procedures and visitor management systems

• Support workplace services teams with administrative tasks, mail distribution, and supply management

• Collaborate with facilities, security, and client teams to address guest needs and resolve issues promptly

Required qualifications:

• High school diploma or equivalent

• 2+ years of customer service, hospitality, or front desk experience

• Excellent verbal and written communication skills with a professional and approachable demeanor

• Strong organizational abilities and attention to detail in a fast-paced environment

• Proficiency with Microsoft Office Suite and ability to learn new technology platforms quickly

• Demonstrated ability to handle multiple tasks simultaneously while maintaining composure

Preferred qualifications:

• Experience in corporate reception, hospitality, or workplace services environments

• Familiarity with visitor management systems and conference room booking platforms

• Bilingual or multilingual capabilities

• Associate degree or relevant certifications in hospitality or business administration

Schedule: M-F Morning shift

Location : San Francisco, CA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

70,000.00 – 75,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –San Francisco, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our  Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.