Field Technician I

The Field Technician I is responsible for providing professional and technical services to internet customers with a focus on installation, maintenance and troubleshooting.

Responsibilities

- Installs, maint (https://www.fieldengineer.com/blogs/how-can-a-field-maintenance-technician-help)ains, repairs, and provides general supervision of telecommunications lines, including telephones, voice mail systems, fax lines, Internet, and wireless systems for new and existing residential customers

- Performs installation, maintenance and troubleshooting of high-speed internet and voice networks including associated wiring and equipment

- Responsible for administering all network services and performing tests on various equipment and circuits, monitoring all services, identifying issues and resolving any problems in equipment

- Supports and provides regular maintenance on all customer programs, monitors all requests and ensures customer satisfaction in all processes

- Performs installation and maintenance on all telecommunication networks

- Contributes to best client service and supports them during field visits

- Reviews work order requests to ensure services requested are completed

- Responsible for monitoring and maintaining equipment inventory to ensure equipment is on hand to complete installations as scheduled

- Utilizes various electronic testing devices

- Locates, identifies and marks buried infrastructure cables

- Configures and sets up of residential wireless access points and irrigation timers

- Activates Smart Home components and various other wireless devices

- Ensures that company vehicles are stocked with the necessary materials and equipment, keeps inventory of equipment and facilitates scheduled maintenance

- Performs maintenance and repair on outside plant facilities

- Uses a shovel and pick to dig up and bury cable; may be required to work in controlled environmental vaults (CEV)

- Assists other technical personnel in the performance of their duties when requested

- Responsible for ensuring customer satisfaction by providing information on all company products and promoting a positive, professional image

- Communicates, completes and signs all assigned work orders and is responsible for the submission of paperwork associated with warehouse and equipment requests, customer equipment or any other required documentation

- Maintains professional conduct with all customers and the general public at all times

- Performs all duties in adherence to OTOW standards

- Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices

- Maintains a positive and professional demeanor toward all residents, visitors and co-workers

- Performs other duties as assigned

Education and Experience:

- High School Diploma or equivalent required

- 2+ years of field technician experience preferred

- 2+ years of wired and/or wireless internet experience preferred

Skills and Knowledge:

- Must be able to read, write and understand English and have exceptional verbal and written communication skills

- Must have excellent attention to detail, be well organized, have the ability to multi-task, prioritize and plan to accomplish tasks

- Knowledge of advanced technological products available to consumers

- Ability to diagnose the nature of a problem and troubleshoot to correct it

Personal Attributes:

- Strong interpersonal skills

- Inquisitive, detail-oriented with strong technological and analytical skills

- Honesty and integrity

- Self-motivated with a strong work ethic

- Continuous learner

- Commitment to diversity, equity and inclusion

Certifications and Licenses

- A valid Florida Drivers License with acceptable driving history is required