About this role
Entry-Level Customer Service Representative
Roach Energy | Join Our Team!
Are you a people person who enjoys helping others, staying organized, and keeping things running smoothly? Roach Energy is looking for a dependable, customer-focused Customer Service Representative to join our team!
This is a great opportunity for someone looking to grow their administrative and customer service skills in a professional, team-oriented environment. Were looking for someone with a positive attitude, strong follow-through, and the ability to manage multiple tasks while providing excellent customer service.
Customer service experience is required.
Knowledge of Cargas software is a plus!
What Youll Do
- Answer incoming calls, greet visitors, and serve as a first point of contact for customers.
- Provide friendly, professional customer service by phone and in person.
- Process new customer accounts, delivery information, service requests, and payments.
- Review customer accounts and statements for accuracy and assist with account reconciliation.
- Process credit card payments and log customer payments.
- Provide administrative support, including filing, mail distribution, and invoice and statement mailing.
- Assist walk-in customers and provide backup support to the sales team.
- Use Microsoft Word, Outlook, Excel, and other computer systems to complete daily tasks.
- Perform other duties as needed to support the team.
Qualifications
What Were Looking For
- Previous customer service experience is required .
- Strong communication and telephone skills.
- Basic computer skills and comfort learning new software.
- Excellent organization, attention to detail, and multitasking abilities.
- A positive attitude and a willingness to learn and help others.
- Dependability, punctuality, and good attendance.
- The ability to work independently while contributing to a team.
- A valid drivers license and reliable transportation.
- Willingness to work extended hours during peak season.
- Ability to successfully pass required background and drug screenings.
What We Offer
- Medical, Dental & Vision Insurance — Eligible on Day One!
- 401(k) with a 4% Company Match
- Generous Paid Time Off
- Competitive Pay Based on Experience
- A supportive team environment with opportunities to learn and grow